Delilah Castanedo
Hopelawn
Summary
Dynamic healthcare professional skilled in clinical patient care and vital signs monitoring at Saint Peters University Hospital. Demonstrated excellence in enhancing patient experiences through effective communication and conflict resolution. Notable for precision in medical record-keeping and strong collaboration with medical teams, ensuring optimal patient satisfaction. Career goal focused on further advancing patient care methodologies to promote health outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Observer
Saint Peters University Hospital
New Brunswick
10.2024 - Current
- Delivered emotional support to patients during challenging times.
- Monitored vital signs and notified medical staff of changes.
- Recorded data within patient records and shared updates with the care team.
- Offered guidance and details to patients and families, elevating their hospital experience.
- Facilitated patient transfers from beds to wheelchairs.
- Observed professionals to understand best practices and effective methods for issue resolution.
- Supported nursing personnel with IV, medication administration, wound care and catheterization procedures.
- Executed daily responsibilities with precision and timeliness.
Waitress Trainer
Applebee's Grill + Bar
Woodbridge
09.2019 - Current
- Monitored server performance to ensure compliance with restaurant standards.
- Assessed performance of waitstaff through structured feedback methods.
- Delivered consistent coaching and actionable feedback to newly onboarded servers.
- Ensured adherence to sanitation regulations and supported a safe work environment for staff.
- Offered insightful feedback to enhance server skills.
- Trained waitstaff in effective customer complaint management.
- Delivered structured training programs to newly hired servers on menu offerings, effective customer engagement strategies, and POS systems.
- Collaborated with hosts, bussers and kitchen teams to ensure smooth customer service.
- Calculated charges for customer orders.
- Greeted guests warmly and presented beverage options.
- Streamlined task prioritization to meet service objectives efficiently.
Host Trainer
Jose Tejas
Iselin
10.2018 - 06.2019
- Handled 300 daily calls on multi-line phone systems.
- Promoted to Lead Host within a year, taking on additional responsibilities.
- Oversaw dining area and customer flow to optimize table utilization.
- Collaborated with management team to devise strategies enhancing customer satisfaction.
- Offered insightful performance feedback to hosts, assisting in goal attainment.
- Guided hosts in managing tough customer interactions effectively.
- Clarified expectations and objectives for trainees.
- Facilitated conflict resolution by offering guidance and support.
- Provided support for customer inquiries to enhance overall satisfaction.
Lifeguard
Sparkling Pools Services
Windsor
05.2017 - 09.2018
- Alerted swimmers to potential safety risks and hazardous conditions.
- Guided swimmers of all skill levels.
- Ensured compliance with safety regulations and displayed rules for patrons.
- Recorded chemical measurements to maintain safe pool water levels.
- Delivered rapid and thorough initial medical care to injured patrons.
- Maintained immaculate pool conditions through regular cleaning, brushing and vacuuming.
- Monitored swimmers ensuring rapid response to distress.
- Monitored patron activities within the swimming area to ensure safety.
- Completed monthly training sessions to maintain proficiency in water rescue techniques.
- Identified swimmers requiring help and responded promptly.
- Ensured patrons adhered to walking rules near pool edges to prevent falls.
- Consistently commended by management for outstanding customer service.
Education
Associate of Science - Allied Health
Middlesex County College
Edison, NJ05-2024
Skills
- Clinical Patient Care
- Patient Vital Signs Monitoring
- Accurate Medical Record-Keeping
- Customer Service
- Effective Conflict Resolution
- Effective Team Collaboration
- Developing Spanish Skills
- Effective Time Management
- Proficient in Microsoft Office
Affiliations
- Church community services
- Thanksgiving food drives
- Police academy fundraiser
Languages
English
Professional
Spanish
Limited
Certification
- Cardiopulmonary Resuscitation
- Automated External Defibrillator
- First Aid
- Life Guard Certified
- Pathways into health careers
- Workplace Readiness Training
- Medical Terminology
- Nutrition Education
Interest
- Swimming
- Kickboxing
- Traveling
- Cooking
Timeline
Patient Observer
Saint Peters University Hospital
10.2024 - Current
Waitress Trainer
Applebee's Grill + Bar
09.2019 - Current
Host Trainer
Jose Tejas
10.2018 - 06.2019
Lifeguard
Sparkling Pools Services
05.2017 - 09.2018
Associate of Science - Allied Health
Middlesex County College
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