Delilah Castro
Sherman,ME
Summary
Lead Office Assistant dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems accuracy and efficiency. Organized and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Care Supervisor
MacroPlate
02.2021 - Current
- Evaluated interactions between associates and customers to assess personnel performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Sales Associate
Kohls Department Store
08.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Office Assistant
BlueStar Mobil Home
05.2019 - 02.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Education
High School Diploma -
Learn For Life Home Schooling
San Fernando, CA05.2019
Skills
- Microsoft Office
- Scheduling
- Customer Care
- Emailing
- Client Interactions
- Escalation Management
- Account Updates
- Customer Experience Improvement
- Maintaining Clean Work Areas
- Clerical Support
- Money Orders
- Inquiry Requests
- Data Entry
- Information Updates
- Office Supplies and Inventory
- Reading Comprehension
- Staff Oversight
- Data Communications
Timeline
Customer Care Supervisor
MacroPlate
02.2021 - Current
Sales Associate
Kohls Department Store
08.2020 - 12.2020
Office Assistant
BlueStar Mobil Home
05.2019 - 02.2020
High School Diploma -
Learn For Life Home Schooling
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