Delilah Claudio
North Hollywood
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Patient Assistant
REACH Wellness Recovery, Dr. Nassiri, DO
04.2017 - Current
- Assist the doctor in patient care and daily operations
- Maintain accurate patient records and documentation for treatment plans
- Coordinate patient appointments, ensuring timely follow-up and communication
- Follow up with new client referrals to ensure smooth patient flow.
- Expedite medication prior authorizations with insurance companies and pharmacists to ensure accuracy.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Collect funds for all appointments, send patient invoices, and provide support as needed.
- Greet incoming patients and customers professionally and provided friendly, knowledgeable assistance.
Office Receptionist
Mohamed El-Gabalawy, MD - Psychiatry
02.2015 - 04.2017
- Assisted with medical billing, processing claims, insurance follow-ups, and providing required medical documents for payments.
- Handle general appeal letters, updated patient medical benefits, managed clinical refill requests, and obtained prior authorizations.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Managed patient collection accounts, maintained office functions and supplies, and adhere to HIPAA standards.
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Maintained patient records accurately, ensuring compliance with privacy regulations.
Office Assistant
RIVE Gauche Properties LLC
05.2011 - 02.2015
- Completed tenant applications, including Identification, insurance certificates, tax returns, bank statements, and lease agreements.
- Conducted property walkthrough with potential tenants and set up utilities and turn-offs at several properties, including gas, electricity, cable, and trash.
- Conducted regular inspections of the building, identifying areas for improvement and addressing issues proactively.
- Updated General liability insurance coverage for all properties
- Managed operations, maintenance and improvement of properties.
- Maintained accurate records of all financial transactions related to the property, including rent collection and property taxes.
Education
High School -
New York
New York, NY01.1982
Skills
- Front desk operations
- Microsoft Excel, Office and outlook
- Payment processing
- Administrative support
- Claims processing
- Empathy and patience
- Multitasking and organization
- Money handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Assistant
REACH Wellness Recovery, Dr. Nassiri, DO
04.2017 - Current
Office Receptionist
Mohamed El-Gabalawy, MD - Psychiatry
02.2015 - 04.2017
Office Assistant
RIVE Gauche Properties LLC
05.2011 - 02.2015
High School -
New York