Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Delilah Coker

Lumberton,TX

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Remote Customer Service Healthcare Representative

Results-CX
Fort Lauderdale, FL
10.2023 - Current
  • Manage over 100 customer calls per day.
  • Provide clear, concise, and thoughtful instructions.
  • Answer customer questions and provide helpful solutions.
  • Promote products and services for clients.
  • Resolve customer complaints with fast, friendly, and courteous service.
  • Consistently deliver positive and world class customer experience via phone, web chat or email.
  • Provide detailed summaries of customer calls in CRM Database.
  • Collaborate with leadership to improve Customer Experience.
  • Answer constant flow of customer calls with minimal wait times.

Remote Customer Service Representative

Tory Burch
New York, NY
10.2022 - Current
  • Manage over 50 calls per day.
  • Respond to customer inquiries and requests for products, services and company information via telephone, email, and chat.
  • Resolve product issues and answer account and billing questions.
  • Grow customer base and keep customer accounts current by updating during calls.
  • Document all inquiries, requests, resolutions, and follow-up tasks.
  • Escalate inquires and requests as necessary to appropriate department or person following outlined guidelines.
  • Display courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective sales techniques and exceed performance metrics.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Brand Ambassador

Talent Tree
Irving , TX
06.2016 - Current
  • Approach between 50 and 100 strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicate product information with confidence and educated consumers about company.
  • Increase brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Develop recap reports to communicate competition trends, product introductions and new promotions.
  • Maintain clean, organized and professional work environment.
  • Maintain knowledge of current promotions and product features.
  • Increase sales by effectively communicating product benefits.

Lead Brand Ambassador

Crunch Fitness
Beaumont, TX
10.2022 - 04.2023
  • Managed 15 brand ambassadors for opening of new store.
  • Executed marketing plan to drive brand awareness, leads and memberships.
  • Coordinated daily activities and work with team to target businesses and consumers.
  • Built relationships with local businesses and local markets.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Brand Ambassador

Aspire Healthy Energy Drinks
Nashville, TN
11.2021 - 04.2023
  • Sampled in super store with over 100 samples per day.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Increased and built relationships with store personnel.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Greeted customers warmly and pleasantly answered inquiries.

Brand Ambassador

Waitr Inc
Lafayette, LA
10.2018 - 08.2021
  • Worked closely with management to develop strategy and weekly priority tasks.
  • Initiated, monitored, and enforced schedules and costs.
  • Analyzed and decided on local marketing efforts, such as sponsorships, and events.
  • Maintained consistent replenishment of marketing materials to partners.
  • Canvassed (street team) designated areas.
  • Monitored market performance and customer feedback.
  • Communicated product information with confidence and educated consumers about company.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.

Brand Ambassador

Miller Lite
Houston, TX
05.2017 - 06.2019
  • Engaged with more than 75 guests in bars and restaurants.
  • Handed out free samples at bars and restaurants.
  • Set up blind tasting.
  • Took photos of guests enjoying product.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Conducted consumer surveys and analyzed purchasing trends

Field Merchandising Rep

Lantana Hummus
Austin, TX
05.2017 - 05.2018
  • Serviced 20 store routes and set up sampling in stores.
  • Stayed on top of and remained knowledgeable of current products, promotions, and sales.
  • Educated store/department managers of current products.
  • Conducted store surveys and audits.
  • Reported details of visits to stores and submitted photos of departments.
  • Established strong vendor relationships to maintain and support business.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Brand Ambassador

Buda Juice
Houston, TX
08.2017 - 12.2017
  • Set up display in Mall Environment.
  • Distributed minimum of 100 samples per day and reached sales goals set by management.
  • Handed out samples.
  • Promoted sales.
  • Promoted healthier lifestyle.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Maintained knowledge of current promotions and product features.

Brand Ambassador

Stillhouse Whiskey
Various Locations, TX
08.2017 - 08.2017
  • Required knowledge of different flavored whiskey.
  • Made appealing and exciting cocktails for sampling.
  • Engaged with guests and took photos of guests enjoying product
  • Gave customers hand-outs of drink recipes.
  • Approached 50 strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Conducted consumer surveys and analyzed purchasing trends.

Brand Ambassador

HypeEnergy
Nashville, TN
05.2016 - 05.2017
  • Setup in grocery stores, gas stations, convenience stores, and festivals
  • Interacted with customers and gave samples of Hype Energy drinks
  • Knowledgeable of products sampled
  • Placed new and existing brand products in competitive retail locations covering 5 states.
  • Developed recap reports to communicate competition trends, product introductions and new promotions
  • Designed, filled, and arranged eye-catching product floorsets to increase sales
  • Collaborated with local field sales to promote brand awareness and sales results
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors

Promotional Model

We Rave Hard
Houston, TX
06.2016 - 07.2016
  • Interacted with more than 1,000 guests and drew attention to products.
  • Maintained high level or professionalism.
  • Handed out free samples.
  • Collected emails of guests for future contact.
  • Applied makeup in accordance with clothing style.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Worked at trade shows, customer locations or on marketing shoots.
  • Engaged customers with friendly demeanor and extensive product knowledge

Education

High school -

Parkview Baptist School
Sulphur, LA
05.2015

Skills

  • Customer Relations
  • Sales/Marketing Expertise
  • Complaint Resolution
  • Account Updating
  • Product Education
  • CRM System Proficiency

Certification

  • TABC
  • Food Handlers
  • First Aid CPR AED and BLS
  • Lifeguard Training

Personal Information

Willing To Relocate: Anywhere

Timeline

Remote Customer Service Healthcare Representative

Results-CX
10.2023 - Current

Remote Customer Service Representative

Tory Burch
10.2022 - Current

Lead Brand Ambassador

Crunch Fitness
10.2022 - 04.2023

Brand Ambassador

Aspire Healthy Energy Drinks
11.2021 - 04.2023

Brand Ambassador

Waitr Inc
10.2018 - 08.2021

Brand Ambassador

Buda Juice
08.2017 - 12.2017

Brand Ambassador

Stillhouse Whiskey
08.2017 - 08.2017

Brand Ambassador

Miller Lite
05.2017 - 06.2019

Field Merchandising Rep

Lantana Hummus
05.2017 - 05.2018

Brand Ambassador

Talent Tree
06.2016 - Current

Promotional Model

We Rave Hard
06.2016 - 07.2016

Brand Ambassador

HypeEnergy
05.2016 - 05.2017

High school -

Parkview Baptist School

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Delilah Coker