Delilah Cordero
Orlando
Summary
A dynamic leader with proven expertise in kitchen staff supervision and exceptional customer service, honed at Holiday Inn Club Vacations at Orange Lake Resort. Excelled in reducing wait times and enhancing dining experiences through effective team coordination and memory retention. Skilled in inventory controls and fostering a culture of high-volume dining excellence.
Overview
13
13
years of professional experience
Work History
Food and Beverage Supervisor
Holiday Inn Club Vacations at Orange Lake Resort
08.2022 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced peak-hour wait times by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Department Lead
Holiday Inn Club Vacations at Orange Lake Resort
01.2019 - 08.2022
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Set up displays and trained employees on current promotions.
- Evaluated staff performance and provided coaching to address inefficiencies.
Bartender
Holiday Inn Club Vacations at Orange Lake Resort
06.2017 - 08.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Adapted to a fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Holiday Inn Club Vacations at Orange Lake Resort
01.2012 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05-2003
Skills
- Kitchen staff supervision
- Inventory controls
- High volume dining
- Memory retention
- Customer service
- Safe food handling
Timeline
Food and Beverage Supervisor
Holiday Inn Club Vacations at Orange Lake Resort
08.2022 - Current
Department Lead
Holiday Inn Club Vacations at Orange Lake Resort
01.2019 - 08.2022
Bartender
Holiday Inn Club Vacations at Orange Lake Resort
06.2017 - 08.2022
Server
Holiday Inn Club Vacations at Orange Lake Resort
01.2012 - 06.2017
High School Diploma -
Gateway High School
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