Delilah De Lantar Shaikh
Concord,CA
Summary
Seeking for an open position with a growth-oriented organization where I can utilize my positive attitude, experience and abilities.
Overview
19
19
years of professional experience
Work History
Office Associate
UCSF Benioff Children's Hospital Oakland
10.2021 - Current
- Prepares Clinic Charts
- Verifies insurance eligibility
- Maintains knowledge of contracted payers and other revenue sources
- Register patients via Epic Apex.
- Process all patient billing according to hospital policy
- Obtain and issue authorizations and referrals as needed for clinic, ED, inpatient and surgical procedures as needed
- Assist families with completion of forms (Medical records request, medical clearance for surgery as needed, immunization request, etc.)
- Receive and post payments according to hospital policy
- Participates in conferences and departmental meetings as required
- Complies with established departmental policies and procedures, objectives, quality assurance program, customer service, safety, environmental and infection control standards
Admitting /Registration Associate
UCSF Benioff Children's Hospital Oakland
10.2016 - 10.2021
- Epic ADT Super User EMR implementation, and Main point person in the Admitting Department
- Responsible for workflow of timely patient registration for inpatient admissions, surgery, outpatient services and emergency visit
- Complete full cycle registration for incoming patients for Admissions, Surgery, Ancillary, Labs, X-Rays, and ER services
- Collect all co-pays, insurance deductibles, self-pay deposits, and share of cost to maximize hospital revenue
- Obtain demographics, verify insurance eligibility for all coverage, determine correct coordination of benefits
- Provide payor Admit notification of unscheduled admissions for payors that required immediate notification
- Interview patient's guarantors, evaluate financial status to offer alternative resources for uninsured or self-pays
- Work closely with management and the Revenue Cycle Trainer to train new hires on Department procedures
- Perform Quality Assurance checks on staff registrations for front end accuracy to ensure clean claims
- Covered Surgery Center Registration and Patient Financial Counseling desk when short staffed, as needed
- Responsible for all related clerical work specific to Direct Admits, and Ward to Ward Transfers
- Generate Death Certificates for expired patients and enter documentation in the EDRS for Alameda County
- Effectively communicate with Nursing Managers, Attending Physicians, Residents, and clinical staff
- Provide excellent customer service when interfacing with vendors, patients, and all family members accordingly.
Financial Assistance Analyst/Billing
California Pacific Medical Center
11.2011 - 10.2014
- Provides financial aid application/budget plan to patients to determine if the patient is eligible for financial assistance through any state or county medical assistance program
- Demonstrates effective and sensitive communication with patients, physicians, other customers and co-workers as measured by no legitimate patient other complaints per year
- As needed validates that the patient understands the information and instructions being provided
- Researches claims rejections, making corrections, taking corrective actions and/or referring claims to appropriate staff members for follow through to ensure timely claim resolutions
- Evaluate accounts, resubmits claims, and performs refund, adjustment, write-offs and/or balance reversals, if charges were improperly billed or if payment were incorrect
- Responsible for performing the appropriate processes to verify patient eligibility, coordinate benefits, ensure insurance coverage, and determine if prior authorization is needed for said order.
Business Office Receptionist
Windsor Manor Rehabilitation
02.2009 - 09.2011
- Greets and register visitors and escort to meeting room
- Answer company related questions and distribute brochures
- Distribute mails, answer phones, light bookkeeping and staff scheduling
- Maintains a pleasant and organize appearance of the reception area or lobby.
Receiving Manager
Burlington Coat Factory
08.2005 - 09.2011
- Delivers excellent customer service and demonstrate a high degree of professionalism
- Assists in the recruitment and hiring of qualified applicants
- Train, coaches and manages all associates in all policies and procedures of the company
- Oversees compliance of receiving practices with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, and record-keeping procedures
- Maintains an orderly and cleanliness of the stocks and receiving area as well as the general maintenance of the store
- Helps solve problems and makes informed decisions that can affect the service and productivity of the receiving area.
Education
Bachelor of Science - Business Administration
California State University - East Bay
Hayward, CA06.2018
A.S. Allied Health -
Diablo Valley College
Pleasant Hill, CA07.2016
Medical Billing and Coding -
California State University, East Bay
Oakland, CA01.2011
Skills
- Effective communication and interpersonal skills
- Acquired knowledge of office administration tasks
- Proficient Microsoft Office Suite
- Trained on standard office equipment
- 50wpm and 10 key
- Self-motivated, dependable, team player and a quick learner
- Bilingual (English and Tagalog)
- Document Control
- Report Preparation
- File Organization
References
References available upon Request
Timeline
Office Associate
UCSF Benioff Children's Hospital Oakland
10.2021 - Current
Admitting /Registration Associate
UCSF Benioff Children's Hospital Oakland
10.2016 - 10.2021
Financial Assistance Analyst/Billing
California Pacific Medical Center
11.2011 - 10.2014
Business Office Receptionist
Windsor Manor Rehabilitation
02.2009 - 09.2011
Receiving Manager
Burlington Coat Factory
08.2005 - 09.2011
Bachelor of Science - Business Administration
California State University - East Bay
A.S. Allied Health -
Diablo Valley College
Medical Billing and Coding -
California State University, East Bay