Delilah Delerme
Springdale,AR
Summary
Professional Summary
Business and initiative leader with experience delivering complex, cross‑functional initiatives from concept through execution. Skilled at translating strategy into actionable plans, aligning stakeholders, managing risk, and driving measurable business outcomes through disciplined delivery and continuous improvement.
Overview
13
13
years of professional experience
Work History
Manager BU Innovation (Product Development)
Tyson Foods
01.2024 - Current
- Identify and prioritize innovation opportunities aligned with business strategy and customer needs.
- Lead end to end innovation initiatives—from ideation and experimentation to pilot and scale-up
- Track and analyze market trends, emerging technologies, and competitive intelligence to inform innovation strategy and investment decisions.
- Leveraged AI tools to develop concepts and prepare insights briefings.
- Define project scope, objectives, timelines, and success criteria in partnership with stakeholders
- Ensure project deliverables meet quality standards and business requirements
- Monitor progress, manage dependencies, and resolve issues and risks proactively
- Collaborate cross-functionally with R&D, marketing, operations, planning, and external partners to develop, test, and scale innovative solutions.
Associate Product Manager
Tyson Foods
01.2021 - 01.2024
- Managed end-to-end inventory for 230+ SKUs (~250MM lbs) across retail and foodservice
- Led and supported project management initiatives including New Product Development (NPD), and graphics development from planning through execution.
- Coordinated RFP submissions, ensuring timely, high-quality deliverables
- Established pricing for new items in partnership with sales, ops, and finance
- Drove revenue recovery through sales of seconds and byproducts
- Aligned production planning and forecasting to optimize inventory and service levels
- Maintained accurate digital product content across media and foodservice platforms
Customer Service Specialist
Tyson Foods
01.2020 - 01.2021
- Supported customers and sales teams by aligning service delivery with customer expectations and business goals
- Processed and maintained customer sales orders in SAP, including order updates and modifications.
- Served as a liaison between customers and multiple cross-functional teams to ensure accurate order fulfillment and issue resolution.
- Contributed to cross-functional projects aimed at process improvement and operational efficiency.
Commercial Development Trainee
Tyson Foods
01.2019 - 01.2020
- Participated in a structured professional development program focused on foodservice sales, presentation skills, and cross-functional collaboration
- Participated in sales calls with multiple foodservice teams to gain hands-on exposure to sales strategies, customer engagement, and selling processes.
- Conducted mock food shows and supported customer-facing food shows and industry summits.
- Utilized PowerPoint, Brainshark, and related tools to present projects to leadership, demonstrating acquired knowledge and supporting professional growth within the organization.
Food Safety and Quality Assurance Supervisor
Tyson Foods
01.2016 - 01.2019
- Led food safety and regulatory compliance efforts, acting as the designated subject-matter expert to protect customer and company brands.
- Interviewed, hired, and managed a team of 14 FSQA technicians
- Led food safety and regulatory compliance across assigned operations and shifts.
- Trained hourly staff and leaders on GMPs, SOPs, and SSOPs.
- Conducted sanitation audits and internal food safety assessments to ensure program compliance.
- Coordinated mock recalls and supported USDA audits, driving corrective actions as needed.
- Investigated customer complaints and analyzed quality data to reduce recurring issues.
- Managed quality databases and distributed reports and specification updates.
Claims Adjuster
State Farm
01.2013 - 01.2016
- Successfully resolved claims end-to-end while consistently delivering 97% rating in customer service.
- Handled escalated customer calls, resolving complex issues professionally and efficiently.
- Negotiated and processed claim payments with attorneys and private parties.
- Investigated and evaluated claims to approve or deny disputed liability.
Education
Master of Science - Veterinary Science
Tuskegee University
Tuskegee, ALBachelor of Science - Animal Science
Florida A&M University
Tallahassee, FLSkills
- Product Development/ Innovation
- Quality Assurance/Food Safety
- PowerBI
- Concept Writing
- SAP
- Data Analysis
- Portfolio Management
- Risk Analysis
- Strategic Planning
- Competitive Analysis
- Financial Analysis
- Forecasting
- Negotiation
- Timeline Creation
- Cost Management
Timeline
Manager BU Innovation (Product Development)
Tyson Foods
01.2024 - Current
Associate Product Manager
Tyson Foods
01.2021 - 01.2024
Customer Service Specialist
Tyson Foods
01.2020 - 01.2021
Commercial Development Trainee
Tyson Foods
01.2019 - 01.2020
Food Safety and Quality Assurance Supervisor
Tyson Foods
01.2016 - 01.2019
Claims Adjuster
State Farm
01.2013 - 01.2016
Master of Science - Veterinary Science
Tuskegee University
Bachelor of Science - Animal Science
Florida A&M University