Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Delilah Dillon

Gardnerville,NV

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Panera Bread Team Leader

Panera Bread
08.2022 - 10.2023
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Collected, arranged, and input information into database system.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Held weekly team meetings to inform team members on company news and updates.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Reviewed, implemented and updated company records related to team activities for future reference.

Mcdonalds Manager

McDonald's
02.2021 - 03.2023
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed and motivated employees to be productive and engaged in work.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved marketing to attract new customers and promote business.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved safety procedures to create safe working conditions for workers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Penn Foster Online
Pennsylvania Furnace, PA
04.2023

Skills

  • Conflict Resolution Tactics
  • Account Management
  • Customer Needs Assessments
  • Crash Recoveries
  • Teamwork and Collaboration
  • Crew Safety Meetings
  • Job Assignments
  • Safe Work Practices
  • Station Preparation
  • Volunteer Tasking
  • Workflow Support
  • Training Junior Team Members
  • Leading Team Meetings
  • Shift Coverage
  • Health Code Requirements
  • Company Guidelines
  • Strategic Planning
  • Performance Motivation
  • Tool Preparation
  • Leadership
  • Following Supervisor Instructions
  • Verbal and Written Communication
  • Project Management
  • Staff Discipline
  • Cash Handling Expertise
  • Product Management and Branding
  • Sales and Marketing
  • Deal Cards
  • Managing Appointments
  • Schedule Oversight
  • Priority Management
  • Motivating Performers
  • Staff Scheduling
  • Employee Presentations

Accomplishments

  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters

Timeline

Panera Bread Team Leader

Panera Bread
08.2022 - 10.2023

Mcdonalds Manager

McDonald's
02.2021 - 03.2023

High School Diploma -

Penn Foster Online
Delilah Dillon