Delilah Glorio
Woodstock
Summary
Dependable and motivated professional with a strong background in customer service, hospitality and retail. Recognized for a strong work ethic, excellent communication, and a consistent ability to exceed expectations. Quick to learn, highly organized and skilled at maintaining a clean and welcoming environment. Devoted to creating a warm, efficient environment for guests but also colleagues. Working retail and Full service has helped me learn to help all customers further.
Overview
4
4
years of professional experience
Work History
Server
Rally Point Grille
02.2025 - Current
- Greet and serve guests in a fast paced, military-themed restaurant setting.
- Take accurate food and beverage orders and input them into pos system.
- Maintain clean and welcoming dining room environment.
- Provide excellent customer service, ensuring guest satisfaction and repeat visits.
- Adapted quickly to changing priorities while managing multiple tables effectively.
- Expedited food when needed to help keep the flow and ensure guests get their food as soon as possible at the best quality we can provide.
- Assist in restocking, table setups, and side work thought the shift.
Server
Waffle House
11.2024 - 02.2025
- Provide prompt, friendly service in a fast paced environment.
- Properly wrote orders on tickets, then efficiently and clearly called order to cook/s.
- Checked plates before delivering them to the guests to guarantee their order is correct.
- Built rapport with regular customers and enhanced their dining experience.
- Maintained dining room cleanliness and restocked table supplies.
- Washed all dishes and cooks tools ensuring they were completely cleaned and sanitized, then returned them to their proper home for easy, fast use.
Beauty Sales Associate/ Customer Service
Target
11.2023 - 11.2024
- Assisted customers with product selection and application techniques.
- Maintained up-to-date knowledge of beauty products and industry trends.
- Created enticing and organized product displays to boost sales.
- Processed transactions accurately using point-of-sale systems.
- Conducted inventory checks to ensure product availability and organization.
- Delivered excellent customer service during high-traffic periods and holidays.
Cashier/ Server
Johnny's New York Pizza
03.2021 - 11.2023
- Answered the phone, taking orders and answering any customer questions.
- Promoted daily specials and menu items.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained clean and organized checkout area, contributing to a welcoming environment for customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new cashiers on operational procedures and customer service standards, fostering teamwork and consistency.
Education
Woodstock Highschool
Woodstock, GA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Familiar with manual pos systems / Zebra / Heartland
- Safe food handling
- Expediting food
- Menu Memorization
- Upselling and Suggestive selling techniques
- Product Knowledge
- Guest engagement
- High volume dining
Timeline
Server
Rally Point Grille
02.2025 - Current
Server
Waffle House
11.2024 - 02.2025
Beauty Sales Associate/ Customer Service
Target
11.2023 - 11.2024
Cashier/ Server
Johnny's New York Pizza
03.2021 - 11.2023
Woodstock Highschool
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