DELILAH HALLMAN
Fond du Lac,WI
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to your team.
Overview
18
18
years of professional experience
Work History
Patient Access Representative Sr. Interim Manager
SSM HEALTH
07.2015 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved patient billing issues in line with established guidelines.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Trained new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved customer complaints using established follow-up procedures.
- Collect POS Collections
Phone Interviewer
IMV
01.2006 - 02.2013
- Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
- Achieved accurate data collection through meticulous note-taking during phone interviews while adhering to strict guidelines set forth by clients or researchers.
- Exceeded performance metrics consistently by effectively engaging respondents in conversations while adhering to time constraints.
- Conducted quality assurance checks on recorded interviews, ensuring accuracy and adherence to company standards.
- Maintained high levels of confidentiality, protecting respondent privacy according to company policy and industry regulations.
- Addressed respondent concerns professionally, fostering trust in the research process and minimizing call termination rates.
- Conducted interviews with participants to assess eligibility.
- Completed surveys by rechecking contact information before ending each call.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
Education
Bachelor of Science - Business Management- Health Services Management
DeVry University
Downers Grove, IL01.2016
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Problem-Solving
- Money Handling
- Team Collaboration
- Relationship Building
- Registration management
- Team Leadership
- Pre-Admission Requests
Timeline
Patient Access Representative Sr. Interim Manager
SSM HEALTH
07.2015 - Current
Phone Interviewer
IMV
01.2006 - 02.2013
Bachelor of Science - Business Management- Health Services Management
DeVry University