Delilah Hoag
Averill Park
Summary
Dynamic support agent with a proven track record at Warrior Trading, excelling in customer service and communication. Highly organized and detail-oriented, adept at managing multiple tasks while maintaining accurate records. Recognized for enhancing customer satisfaction through effective problem-solving and relationship management. Proficient in Microsoft Office and Google Workspace.
Overview
9
9
years of professional experience
Work History
Support Agent
Warrior Trading
04.2025 - 12.2025
- Responded to general customer sales inquiries in a timely and professional manner.
- Sorted incoming tickets into proper categories for efficient processing.
- Maintained clear written communication and accurate records of customer interactions.
Permanent Nanny
Private Family
West Stockbridge
06.2022 - 12.2025
- Provided full-time care for two boys (ages 5 and 7), Monday through Saturday.
- Managed schedules, school pickups, and daily activities to ensure structure and engagement.
- Performed housekeeping tasks including laundry, vacuuming, kitchen cleaning, and organization.
- Completed grocery shopping and errands as needed.
- Prepared healthy daily school lunches and snacks.
- Oversaw bedtime routines including meals, baths, pajamas, brushing teeth/hair, and reading.
Intern
Wildwood
09.2024 - 12.2024
- Shadowed family support and residential staff to learn program operations.
- Observed meetings and gained hands-on experience supporting individuals in care.
Intern
Evergreen Commons
01.2024 - 05.2024
- Engaged residents in daily activities to encourage movement, interaction, and participation.
- Delivered newspapers and coffee each morning to promote social engagement.
Child Care Specialist
St. Catherine’s Center for Children
06.2021 - 05.2022
- Supervised children in a residential therapeutic program ensuring safety and emotional support.
- Implemented individualized treatment plans as directed by the treatment team.
- Completed required documentation, logs, and service forms.
- Participated in daily therapeutic routines following agency standards and mission.
- Completed agency-required training.
- Assisted with cooking, cleaning, and crisis intervention when necessary.
Nanny
Private Families
09.2017 - 08.2020
- Provided childcare for two families during school years and summers.
- Supported children with homework, dinner preparation, transportation, and after-school routines.
- Communicated with parents to maintain consistent schedules and expectations.
Dishwasher
Jean’s Place Diner
Hoosick Falls
07.2016 - 07.2020
- Cleaned, sanitized, and organized dishes quickly and efficiently.
- Assisted with clearing tables and delivering food orders during busy shifts.
- Ensured a clean and organized kitchen environment.
Education
B.S. - Human Resource Management
SUNY Empire State University
12.2024
Associate of Science - Human Services
Hudson Valley Community College
12.2024
High School Diploma -
Hoosick Falls Central School
06.2020
Skills
- Strong communication
- Customer service
- Highly organized
- Detail-oriented
- Multitasking
- Time management
- Documentation
- Record keeping
- Microsoft Office
- Google Workspace
- Reliable
- patient
- Professional
- Experience working in fast-paced environments
- Customer relationship management
- Scheduling organization
- Interpersonal skills
- Data analysis
- Service desk operations
- Technical assistance
Awards
- Accelerated English (Grades 9 & 10)
- Honor Roll (Grades 8–11)
- National Junior Honor Society (Grades 9 & 10)
Timeline
Support Agent
Warrior Trading
04.2025 - 12.2025
Intern
Wildwood
09.2024 - 12.2024
Intern
Evergreen Commons
01.2024 - 05.2024
Permanent Nanny
Private Family
06.2022 - 12.2025
Child Care Specialist
St. Catherine’s Center for Children
06.2021 - 05.2022
Nanny
Private Families
09.2017 - 08.2020
Dishwasher
Jean’s Place Diner
07.2016 - 07.2020
B.S. - Human Resource Management
SUNY Empire State University
Associate of Science - Human Services
Hudson Valley Community College
High School Diploma -
Hoosick Falls Central School