Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Delilah  Maldonado

Delilah Maldonado

Hartford,CT

Summary

Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious Job Title offering Number years of bakery industry experience ready to add value to Company team. Well-versed in processing accurate sales transactions and providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Lead Mobile Expert

Metro By T-Mobile
03.2021 - Current
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted and supported training of new sales associates.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Maintained accurate records of sales and customer information.
  • Tracked and recorded department inventory of products.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Guided customers to quickly locate merchandise in showroom.
  • Increased monthly sales Number% by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Team Leader

Amazon
05.2020 - 02.2021
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Lead Cashier

Dollar Tree
11.2019 - 01.2020
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Maintained stock to meet expected customer demand.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.

High Speed Data Specialist

Spectrum
07.2013 - 04.2019
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Ran essential daily, weekly and monthly KPI metric reports from compiled data.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma - Clerical

Springfield High School
Springfield, MA
07.1997

Skills

  • Communications Strategies
  • Rewards Programs
  • Inventory Oversight
  • Cash Control
  • Positive Customer Engagement
  • Account Updating
  • Meeting Sales Goals
  • Engaging with Diverse Customers
  • Strong Communication and Interpersonal Skills
  • Merchandise Receiving and Handling
  • Data Management
  • Services Troubleshooting
  • Merchandise Recommendations
  • Store Policies and Procedures
  • Team Cooperation
  • Sales Assistance
  • Personal Integrity
  • Item Ticketing and Pricing
  • Mobile Devices
  • Flexible Hours
  • Available Nights, Weekends and Holidays
  • Service Contracts
  • Technical Support
  • Dispute Mediation
  • Cash Counting
  • Wireless Accessories
  • Ability to Lift 40 Pounds
  • Delivery Arrangements
  • Excellent Written and Verbal Communication
  • Retail Metrics and Goals
  • Pricing Plans
  • Operate Cash Register
  • Financing Options
  • Customer Interaction
  • Client Needs Assessment
  • Teamwork and Collaboration
  • Loss Prevention Goals Monitoring
  • Building Customer Loyalty
  • Cellphone Features
  • Issue Refunds
  • Store Cleaning
  • POS Inventory System Operation
  • Customer Care
  • Trade-In Quotes
  • Customer Inquiries
  • Product Line Knowledge
  • Register Opening and Closing
  • Contact Management Systems
  • Repair Cost Estimation
  • Credit and Debt Card Processing
  • Exceeding Customer Expectations
  • Effective Customer Communication
  • Item Scanning
  • Consultative Selling Techniques
  • Merchandise Financing
  • Promotional Events
  • Explaining Benefits
  • Efficiency Upgrades
  • Special Orders
  • Returns and Exchanges
  • Technology Knowledge
  • Information Updates
  • Customer Service and Assistance

Languages

Spanish
Professional Working

Timeline

Lead Mobile Expert

Metro By T-Mobile
03.2021 - Current

Team Leader

Amazon
05.2020 - 02.2021

Lead Cashier

Dollar Tree
11.2019 - 01.2020

High Speed Data Specialist

Spectrum
07.2013 - 04.2019

High School Diploma - Clerical

Springfield High School
Delilah Maldonado