Delilah Mateo
Adrian,MI
Summary
Dynamic and organized professional with a proven track record at Dr. A. Hajyousef, excelling in client relations and administrative support. Demonstrated strong time management and communication skills, streamlining front desk operations to enhance efficiency. Committed to fostering a welcoming environment while maintaining confidentiality and resolving customer issues effectively.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Receptionist
Dr. A. Hajyousef
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Camp Counselor
Camp Selah
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Student Manager
University of Michigan
09.2021 - 04.2024
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Kept facility clean and neat with regular attention to maintenance demands.
- Arrived on-time for every shift and prepared supplies for early morning activities.
- Managed various administrative tasks for efficient operation of the facility, including scheduling.
- Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving institutional goals.
- Conducted performance evaluations for student employees, providing constructive feedback and guidance aimed at facilitating professional growth.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Associate Trainer
Panera Bread
05.2018 - 01.2024
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Assisted in monitoring trainee performance to identify gaps in training.
- Monitored industry developments and adjusted curriculum as needed to ensure alignment with current best practices.
- Conducted post-training assessments to measure success and identify areas for improvement in future sessions.
- Streamlined onboarding process for new hires, reducing time-to-productivity ratios.
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
- Completed training-related administrative tasks, documentation and team support.
Education
Bachelor of Arts - Gender And Health Studies
University of Michigan
Ann Arbor, MI04-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Office administration
- File management
- Administrative support
- Professional demeanor
Timeline
Receptionist
Dr. A. Hajyousef
08.2024 - Current
Camp Counselor
Camp Selah
05.2024 - 08.2024
Student Manager
University of Michigan
09.2021 - 04.2024
Associate Trainer
Panera Bread
05.2018 - 01.2024
Bachelor of Arts - Gender And Health Studies
University of Michigan
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