Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Delilah McClellan

Carpinteria,CA

Summary

Adept at driving operational excellence and organizational development, I spearheaded strategic initiatives at Ventura County Credit Union, enhancing productivity by 30%. My expertise in project management and employee relations has consistently fostered team growth and efficiency. Skilled in MS Office and adept at navigating complex projects, my focus is on impactful, sustainable achievements.

Offering strategic thinking and problem-solving abilities, eager to learn and grow in dynamic environment. Brings foundation in project management and data analysis, ready to adapt and acquire industry-specific insights. Ready to use and develop organizational and analytical skills in [Desired Position] role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Strategic Operations Director

Legends Barbell
01.2024 - 10.2024
  • Drove revenue growth by identifying new business opportunities and developing targeted strategies.
  • Implemented risk mitigation measures, safeguarding against potential disruptions or financial losses within the supply chain.
  • Trained and guided team members to maintain high productivity and performance metrics.

Information Technology Business Analyst

Ventura County Credit Union
01.2023 - 12.2023
  • Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
  • Led workshops aimed at increasing employee proficiency in key software applications, resulting in higher productivity levels overall.
  • Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
  • Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
  • Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
  • Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
  • Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
  • Improved business processes by analyzing system requirements and implementing IT solutions.
  • Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
  • Implemented security measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
  • Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
  • Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
  • Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Senior Collections Officer

Ventura County Credit Union
04.2019 - 05.2023
  • Increased debt recovery rates with proactive monitoring and follow-ups on delinquent accounts.
  • Mentored junior team members by sharing best practices and providing constructive feedback, promoting a culture of continuous learning and professional development.
  • Implemented effective skip-tracing techniques to locate elusive debtors, increasing chances of successful contact and collection efforts.
  • Provided exceptional customer service to both internal and external stakeholders, addressing inquiries and resolving disputes professionally.
  • Spearheaded cross-departmental collaboration, fostering stronger communication between collections and sales teams to address account discrepancies promptly.
  • Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
  • Analyzed debtor payment patterns to identify trends that informed targeted collection campaigns.
  • Collaborated with legal counsel on escalated cases, resulting in higher recovery rates through litigation or arbitration processes.
  • Improved collections efficiency by implementing streamlined processes and procedures for the team.
  • Reduced outstanding receivables by devising customized repayment plans for clients in financial distress.
  • Maintained detailed records of all collection activities, ensuring compliance with industry regulations and company policies.
  • Evaluated credit reports to determine appropriate credit limits for existing customers based on risk assessment criteria, reducing potential losses from non-payment scenarios.
  • Championed process improvement initiatives within the collections department, resulting in reduced turnaround times for case resolution and increased overall efficiency.
  • Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
  • Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
  • Conducted thorough account reviews before initiating collections actions, ensuring accurate information was used throughout the process.
  • Collaborated on collection and dispute resolution issues.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Collection Business Analyst

Ventura County Credit Union
06.2022 - 12.2022
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Conducted market research studies to provide valuable insights for strategic planning initiatives.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
  • Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
  • Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
  • Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Generated standard and custom reports to provide insights into business performance.
  • Created data models to support decision-making processes.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.

Education

High School Diploma -

Silverado High School
Victorville

Skills

  • Operational excellence
  • Organizational development
  • Logistics management
  • Workforce planning
  • Lean six sigma
  • Employee relations and conflict resolution
  • Planning and implementation
  • Project planning and development
  • Policies and procedures implementation
  • Strategic planning
  • Schedule management
  • MS office
  • Social media marketing
  • Project management
  • Operations oversight
  • KPI tracking
  • Onboarding and orientation

Certification

  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
  • Bank Secrecy Act (BSA) Training Certificate
  • Anti-Money Laundering (AML) Certificate
  • Information Security Awareness Training

Timeline

Strategic Operations Director

Legends Barbell
01.2024 - 10.2024

Information Technology Business Analyst

Ventura County Credit Union
01.2023 - 12.2023

Collection Business Analyst

Ventura County Credit Union
06.2022 - 12.2022

Senior Collections Officer

Ventura County Credit Union
04.2019 - 05.2023

High School Diploma -

Silverado High School

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Delilah McClellan