Delilah Mitchell
Chanhassen,MN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Sales Lead
Palm Beach Tan
08.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Bartender
The Wilds Golf Club
04.2023 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Server
The Wilds Golf Club
03.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Banquet Server
The Wilds Golf Course
08.2022 - 08.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Provided exceptional service to high volume of daily customers.
Cashier
Raising Cane's Restaurants
04.2022 - 02.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server
Texas Roadhouse
05.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
Texas Roadhouse
11.2021 - 04.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
Receptionist
Great Clips
05.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
Nurse Anesthetist
Normandale Community College
Minneapolis, MN06.2030
High School Diploma -
Prior Lake High School
Savage, MN06.2022
Skills
- Guest Engagement
- Office Management
- Customer Needs Assessment
- Product Sales
- Suggestive Selling
- Organizational Ability
Timeline
Sales Lead
Palm Beach Tan
08.2023 - Current
Bartender
The Wilds Golf Club
04.2023 - 08.2023
Server
The Wilds Golf Club
03.2023 - 08.2023
Banquet Server
The Wilds Golf Course
08.2022 - 08.2023
Server
Texas Roadhouse
05.2022 - 08.2022
Cashier
Raising Cane's Restaurants
04.2022 - 02.2023
Hostess
Texas Roadhouse
11.2021 - 04.2022
Receptionist
Great Clips
05.2019 - 09.2019
Nurse Anesthetist
Normandale Community College
High School Diploma -
Prior Lake High School