Delilah Modesto
Aurora,Illinois
Summary
Im a multi faceted asset, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. I have a strong history of exceptional service in well known establishments. I am someone who truly finds joy in making new relationships and maintaining business connections.
Overview
9
9
years of professional experience
Work History
Bartender
Blackdoor Pub
05.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared garnishes by evenly slicing and pitting fruits.
Bottle Server
Blackdoor Pub
05.2023 - Current
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
Bartender
Barstool Sports
09.2020 - 09.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring prepareness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cocktail Waitress
Hollywood Casino
10.2018 - 09.2020
- Boosted customer satisfaction by providing personable service with high value clients and promptly addressing any concerns or requests.
- Maintained a strong and positive reputation for my ability to remember client's very unique and particular drink orders amongst their stories and life updates.
- Managed to remember where to deliver multiple drinks throughout all the casino floors to each customer.
- Enhanced guest experience with thorough knowledge of the amenities available to guests and high rollers.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
Certified Teacher Assistant
One Hope United Child Development Centers
04.2018 - Current
- Developed an expansive skill for analyzing individual behavior in meets to tend to each student's unique needs.
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
Team Leader Manager
Adidas Outlet
01.2015 - 01.2018
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Led employee relations through effective communication, coaching, training, and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
West Aurora High School
Aurora, IL06.2015
Skills
- CPR Certified
- Bilingual
- Beverage Preparation
- Cash Register Operation
- New Hire Training
- Responsible alcohol service
- Clear and effective communication
- Liquor, beer, and wine knowledge
- Outgoing Personality
- Customer service expertise
- Engaging personality
- Complex Problem-Solving
- Staff Management
- Salesmanship
- Patience and Tolerance
- Strong multitasking
- Bar Equipment Familiarity
- Memory retention
- Alcohol awareness
- Food and Beverage Service
- Hospitality and Guest Service
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Blackdoor Pub
05.2023 - Current
Bottle Server
Blackdoor Pub
05.2023 - Current
Bartender
Barstool Sports
09.2020 - 09.2023
Cocktail Waitress
Hollywood Casino
10.2018 - 09.2020
Certified Teacher Assistant
One Hope United Child Development Centers
04.2018 - Current
Team Leader Manager
Adidas Outlet
01.2015 - 01.2018
High School Diploma -
West Aurora High School
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