Delilah Montalvo
Austin
Summary
Experienced Manager and Customer Service professional knowledgeable about in-store operations, team leadership and training. Dependable candidate with excellent abilities in up-sale advertising and problem solving. Thrives under pressure. Offering over 10 years of customer service experience. Ready to take on growth-oriented positions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Bartender
Private Employers
01.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Store Manager
Edible Arrangements
08.2019 - Current
- Oversee, train and encourage production and customer service experts by promoting culture of efficiency and performance.
- Create work schedules according to sales volume and number of employees.
- Manage receiving and display of incoming inventory meeting planned promotions and seasonal rotation for sales events.
- Recruit and hire temporary employees to achieve maximum sale profitability on high volumed seasons.
- Conduct and delegate store employees in fast-paced environments through proactive communication and positive feedback.
- Manage inventory control, cash control, and store opening and closing procedures.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
Chipotle Mexican Grill Inc.
07.2013 - 02.2018
- Maximized efficiency by coaching and mentoring personnel on their management skills from Kitchen management , Service level management, and trained next Apprentices.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and prioritized well-timed customer service.
- Reviewed performance data to monitor and measure productivity, goal progress and performing variance and risk analysis to implement corrective actions.
- Increased sales by marketing
- Implemented a strong culture enviroment of positive work professionals.
Education
Bartending
Texas School Of Bartenders
Austin, TX01.2024
High School Diploma -
Premire High School
Austin, TX2012
Skills
- Operations management
- Recruiting and Hiring
- Staff Management
- Staff training/ development
- Accurate Cash Handling/ Point of Sales
- Customer Service Representative
- Bilingual (English and Spanish)
- Suggestive Selling
- Food Preparation
- Food Service
- Beverage Preparation/ Cocktail Maker
- Multitasking
- Bartending
Timeline
Bartender
Private Employers
01.2024 - Current
Store Manager
Edible Arrangements
08.2019 - Current
General Manager
Chipotle Mexican Grill Inc.
07.2013 - 02.2018
Bartending
Texas School Of Bartenders
High School Diploma -
Premire High School