Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Delilah Nelson

Farmington,NM

Summary

Dynamic hospitality professional with extensive experience at Days Inn by Wyndham, excelling in customer service and payment processing. Proven track record of enhancing guest satisfaction through effective communication and problem-solving skills. Adept at training staff and managing front desk operations, ensuring a welcoming environment and seamless check-in/check-out experiences.

Diligent Customer Service Rep seeking new opportunity in hospitality sector. Proven track record in managing guest services and facilitating smooth check-ins and check-outs. Demonstrated ability to handle guest inquiries and complaints efficiently while maintaining positive attitude.

Professional in hospitality industry equipped to deliver exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude.

Hospitality professional ready to excel in front desk operations. Expertise in managing guest interactions and ensuring welcoming environment. Known for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction. Recognized for excellent communication skills and friendly, approachable demeanor.

Meticulous Front desk clerk with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Hotel Front Desk Clerk

Days Inn by Wyndham
04.2024 - Current
  • Managed guest check-in and check-out processes, ensuring a smooth experience.
  • Responded to guest inquiries and resolved issues promptly, enhancing customer satisfaction.
  • Assisted in training new staff on front desk operations and customer service protocols.
  • Processed payments and handled cash transactions with attention to detail and accuracy.
  • Collaborated with housekeeping team to ensure timely room availability for guests.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Restaurant Server

Dennys Restaurant
03.2025 - 04.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Processed payments efficiently using point-of-sale systems, ensuring accurate transactions.
  • Upsold menu items through engaging interactions, increasing overall sales performance.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.

Education

Alchesay High School
Whiteriver, AZ

Skills

  • Customer service
  • Payment handling
  • Welcoming guests
  • Greeting guests
  • Professional appearance
  • Guest reception
  • Supply stocking
  • Reservation processing
  • Guest relations
  • Basic accounting
  • Reservations
  • Check-ins and check-outs
  • Room booking
  • Room availability
  • Hotel services and hospitality
  • Room charges
  • Language proficiency
  • Check-in & check-out coordination
  • Computer skills
  • Hospitality services
  • Time management
  • Phone and email etiquette
  • Problem-solving skills
  • Administrative skills
  • Relationship building
  • Guest registration
  • Payment processing
  • Problem-solving
  • Payment collection
  • Staff training
  • Multitasking
  • Front desk operations
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Flexibility
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Check-in and Check-out procedures

Languages

Navajo
Native or Bilingual
White Mountain Apache
Native or Bilingual

Timeline

Restaurant Server

Dennys Restaurant
03.2025 - 04.2025

Hotel Front Desk Clerk

Days Inn by Wyndham
04.2024 - Current

Alchesay High School

Similar Profiles

CREATE PROFILE
Delilah Nelson