Delilah Odeh
Naples,FL
Summary
Organized and dedicated Versatile Professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
ER Registrar
Physicians Regional - Pine Ridge
6101 Pine Ridge Rd, Naples FL, 34104
08.2020 - 01.2024
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Collaborated with medical staff to ensure timely treatment for critically ill patients.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Hostess/Administrative Assistant
TPC Treviso Bay
9800 Treviso Bay, Naples FL, 34104
09.2019 - 03.2020
- Helped build customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Compliance Team Member
NEST
10.2018 - 03.2019
- Handled various applications such as data and word processing, answered telephones and gave information to callers, took messages, and transferred calls to the appropriate individuals.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Set up and managed electronic filing systems, recording information, and maintaining documents.
Head Hostess
Olive Garden
1565 5th Ave S, Naples FL, 34104
10.2016 - 03.2019
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL05.2025
Skills
- Compassionate Care
- Medical team collaboration
- Healthcare ethics
- Quality Improvement
- Rapid Decision Making
- Patient Scheduling
- Medical Terminology
- Documentation Review
- Insurance Verification
- Data Entry
Timeline
ER Registrar
Physicians Regional - Pine Ridge
08.2020 - 01.2024
Hostess/Administrative Assistant
TPC Treviso Bay
09.2019 - 03.2020
Compliance Team Member
NEST
10.2018 - 03.2019
Head Hostess
Olive Garden
10.2016 - 03.2019
Associate of Arts -
Florida SouthWestern State College