Delilah Ramirez
Mchenry,Illinois
Summary
Highly skilled cashier with extensive experience in handling cash register systems and accurately processing customer payments. Demonstrated expertise in providing excellent customer service by greeting customers, offering assistance, and resolving inquiries and complaints. Proven ability to maintain cleanliness of the checkout area and restock shelves to ensure an organized display. Strong problem-solving skills and attention to detail, combined with a cooperative attitude, contribute to delivering efficient and accurate service. Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Jewel Osco
01.2024 - 04.2024
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Provided efficient and courteous service to customers
Cashier/ Customer service
Woodmans
04.2022 - 07.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Handled customer complaints and inquiries in a courteous and efficient manner
- Utilized problem solving skills to effectively handle difficult situations
Cook
Heritage Woods Of McHenry
11.2018 - 12.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Dietary Aide
Heritage Woods Of McHenry
09.2016 - 11.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Education
High School Diploma -
Mchenry West Campus
Mchenry, Illinois12.2017
Skills
- ID Verification
- Basic Math Competence
- Cooperative Attitude
- Cash register systems
- Credits and Refunds
- Attention to Detail
- Reliable and Responsible
- Excellent Communication
- Active Listening
- Reliability and punctuality
Certification
Food Handlers Certificate
Timeline
Cashier
Jewel Osco
01.2024 - 04.2024
Cashier/ Customer service
Woodmans
04.2022 - 07.2023
Cook
Heritage Woods Of McHenry
11.2018 - 12.2020
Dietary Aide
Heritage Woods Of McHenry
09.2016 - 11.2018
High School Diploma -
Mchenry West Campus
Food Handlers Certificate
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