Delilah Rodriguez
St. Cloud,FL
Summary
Versatile and dynamic professional with a proven track record at Gaylord Palms Resort & Convention Center, excelling in client relations and administrative support. Leveraged bilingual capabilities and Microsoft Office proficiency to enhance customer engagement and streamline operations. Recognized for exceptional communication skills and a self-driven approach, significantly contributing to business development and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Sales Coordinator
Gaylord Palms Resort & Convention Center
Kissimmee, FL
10.2022 - Current
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Assisted in developing new business proposals for potential customers.
- Coordinated travel arrangements for sales representatives as needed.
- Resolved customer complaints regarding sales and service.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Acknowledged by supervisors for delivering superb customer support.
- Assisted with customer requests and answered questions to improve satisfaction.
Transport Specialist
Prestige Auto Carriers, LLC
Kissimmee, Florida
10.2016 - 07.2021
- Provided timely transportation of diverse clients from State to State
- Resolved maintenance and repair issues for vehicles and equipment
- Determined most effective mode and routing of materials to customer locations and company facilities
- Identified appropriate travel routes in accordance with applicable traffic and vehicle transportation laws, regulations, protocols and guidelines
- Coordinated dispatching of 12 drivers to accomplish daily delivery requirements
Registration Specialist
Bostwick Lab
Orlando, FL
12.2008 - 12.2014
- Prepared medical records for chart audits according to front desk and charge entry audit policy
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions
- Entered all patient's information into system
- Prepared specimens for Pathologist
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines
- Scheduled and registered appointments using Booker scheduling programs
Housing Coordinator
NYU School Of Medicine
Manhattan, New York
01.1999 - 07.2004
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs
- Conducted home and apartment inspections to identify safety issues and needed repairs
- Oversaw housing plans for over 900 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies
- Calculated tenant rent amounts to prepare leases and contracts
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs
- Met with 900 housing residents and landlords annually to answer questions, address concerns and clarify policies and procedures
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
Education
Liberal Arts - General Studies
New York University
New York, NYCertificate - Management
Marriot Elevate Program
Marriott InternationalSkills
- Client relations
- Customer service
- Communication skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Outlook
- Administrative support
- Clerical support
- Bilingual (English and Spanish)
- Goal-oriented
- Self-driven
- Strong enthusiasm
- Customer engagement and support
- Contract preparation
- Schedule management
Languages
English
Professional
Spanish
Professional
About me
- Volunteer, Church Community Services
- Sports Mom - Engaged in community sports events, fostering teamwork and sportsmanship among young athletes
- Passionate about literature and musical theater
References
References available upon request.
Timeline
Sales Coordinator
Gaylord Palms Resort & Convention Center
10.2022 - Current
Transport Specialist
Prestige Auto Carriers, LLC
10.2016 - 07.2021
Registration Specialist
Bostwick Lab
12.2008 - 12.2014
Housing Coordinator
NYU School Of Medicine
01.1999 - 07.2004
Liberal Arts - General Studies
New York University
Certificate - Management
Marriot Elevate Program
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