Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Delilah Salgado

Victorville,CA

Summary

Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at Lowes Home Improvement. Skilled in cash handling and relationship building, adept at resolving complaints and mentoring new staff to improve performance. Achieved a significant increase in repeat business through exceptional service and operational efficiency. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

4
4
years of professional experience

Work History

Cashier

Lowes Home Improvment
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Panera Bread
08.2022 - 10.2023
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
  • Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
  • Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
  • Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
  • Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
  • Completed end-of-day register reconciliation tasks diligently, identifying any discrepancies in cash totals or transaction records.
  • Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
  • Ensured prompt attention to customer needs through attentive listening skills while communicating their requests clearly to kitchen staff.
  • Operated and sanitized kitchen and food preparation equipment.
  • Replaced CO2 tanks and soda syrups when depleted.

Pizza Maker

Papa John’s
02.2022 - 05.2022
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.

Waitress

Flamingo Palms Cuban Cafe
03.2021 - 11.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Education

High Diploma -

Rialto High School
Rialto, CA

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Cash Register Operation
  • Order Taking
  • Organizational abilities
  • Cash Management
  • Refunds and exchanges
  • ID Verification
  • Refund handling
  • Daily Reporting
  • Drawer balancing
  • Returns processing
  • Loss Prevention
  • Identification checks
  • Loyalty Program Promotion
  • Relationship Building
  • Creative Thinking
  • Cooperative Attitude

Languages

English
Full Professional
spanish
Native or Bilingual

Timeline

Cashier

Lowes Home Improvment
05.2023 - Current

Cashier

Panera Bread
08.2022 - 10.2023

Pizza Maker

Papa John’s
02.2022 - 05.2022

Waitress

Flamingo Palms Cuban Cafe
03.2021 - 11.2021

High Diploma -

Rialto High School

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Delilah Salgado