Delilah Teixeira
Pompano Beach,FL
Summary
Dedicated professional with a strong commitment to delivering exceptional customer service and enhancing customer experiences. Proficient in identifying customer needs, resolving complaints, and ensuring satisfaction in fast-paced environments. Demonstrates resilience and positivity under pressure while excelling in strategic and event planning. Experienced with patient care and therapeutic interventions in behavioral health settings. Track record of effective team collaboration and adaptability in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
My Favorite Therapist
09.2025 - Current
- Implemented individualized treatment plans to enhance behavioral development.
- Monitored client progress and documented observations for team review.
- Collaborated with multidisciplinary teams to ensure comprehensive care.
- Trained new staff on behavior modification techniques and protocols.
Energy Expert
Anatomy
09.2024 - 07.2025
- Greeted members and guests, providing exceptional customer service.
- Coordinated class schedules and personal training appointments efficiently.
- Processed payments, membership renewals, and resolved billing issues accurately at the front desk.
- Handled phone calls, providing information about services and memberships readily.
Sales Representative
LA Fitness
05.2024 - 08.2024
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced client satisfaction by executing memorable and well-organized events while building strong relationships with clients and vendors.
Hostess, Bottle Girl
Copper Blues
01.2024 - 04.2024
- Greet and attend to guests in a spirited, warm, and friendly manner
- Manage seating charts and organize reservations while in a busy setting
- Maintained customer satisfaction by answering questions and maintaining cleanliness
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
Retail Sales Associate
Finish Line
03.2023 - 10.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Streamlined checkout process for increased efficiency and reduced waiting times
Surf Instructor
Island Water Sports
06.2021 - 07.2022
- Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
- Increased client satisfaction through consistent communication, feedback sessions, and progress reports.
- Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05.2026
High School Diploma -
Pompano Beach High School
Pompano Beach, FL06.2022
Skills
- Adaptability
- Ability to Work in a Team
- Effective Time Management
- Customer Service
- Guest Engagement
- Interpersonal communication skills
- Sales expertise
- Event Planning
Certification
- NASM Certified Personal Trainer
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Behavior Technician
My Favorite Therapist
09.2025 - Current
Energy Expert
Anatomy
09.2024 - 07.2025
Sales Representative
LA Fitness
05.2024 - 08.2024
Hostess, Bottle Girl
Copper Blues
01.2024 - 04.2024
Retail Sales Associate
Finish Line
03.2023 - 10.2023
Surf Instructor
Island Water Sports
06.2021 - 07.2022
Bachelor of Arts - Psychology
Florida International University
High School Diploma -
Pompano Beach High School