Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Delilah Tineo

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Sealmaster Arizona
05.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Maintained bookkeeping in quickbooks.

Advancement Assistant

Secured Futures
11.2021 - 05.2023
  • Enhanced event planning efficiency by coordinating logistics, managing invitation lists, and arranging promotional materials.
  • Streamlined database management processes, improving data accuracy and reporting capabilities for the advancement team.
  • Increased planned giving commitments by assisting in the development of targeted marketing materials aimed at promoting legacy gifts among key demographics.
  • Demonstrated experience developing strategic relationships with individual and prospective donors, foundations and other philanthropic organizations.
  • Supported grant-writing efforts, contributing to successful submission of proposals that secured funding for key initiatives.
  • Contributed to ongoing professional development opportunities within the advancement field by attending relevant conferences and workshops.
  • Attended events to develop professional network of potential donors.
  • Responsible for consultation with new clients and Attorneys.
  • Explain the difference of the different types of trust fund that they may inquirer.
  • Attend Legal seminars to educate Attorneys, Judges and Brokers the different types of Trust that they can offer to their clients.
  • Responsible to gather all documents and funding from Brokers and Law Offices.
  • Open Trust account with proper legal documents.
  • Meeting translator and translate documents from English to Spanish.

Account Manager

Aurora Payments
03.2020 - 11.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Responsible for developing new Merchant Service business and servicing existing clients.
  • Build and maintain positive interpersonal relationship with business owners.
  • Assists business client with Merchant Account questions.
  • Ensures business client accounts are accurately annotated and given a follow case number to ensure request have been properly assisted with.
  • Help train new employee's the processes and workflow of the department.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Met existing customers to review current services and expand sales opportunities.
  • Achieved or exceeded company-defined sales quotas.

Customer Service Advocate

Cigna Medical Group
05.2018 - 03.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Interpret and explain policy provisions to customer's satisfaction and level of understanding.
  • Provide a positive customer experience to all clients and customers. Actively listen to customers, probe for clarification, and provide consultative guidance to meet customers need.
  • Respond with a sense of urgency to inquiries from policy holders, providers and others for information and assistance regarding insurance claims, benefits, and policies.
  • Collaborate and consistently communicate with your leadership team to mitigate risks and escalate issues beyond scope of current duties as needed. Provided feedback regarding standard operating procedures and processes to drive enhanced continuous improvements.

Merchant Service Representative I

Chase Paymentech
02.2017 - 02.2018
  • Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Spearheaded initiatives aimed at enhancing store layout for optimal customer flow and product visibility.
  • Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
  • · Responsible for developing new Merchant Service business and servicing existing clients.
  • Build and maintain positive interpersonal relationship with business owners.
  • Assists business client with Merchant Account questions.
  • Ensures business client accounts are accurately annotated and given a follow case number to ensure request have been properly assisted with.
  • Helped train new employees the processes and workflow of the department.

Program Service Evaluator Supervisor IV

State Of Arizona, Department Of Economic Security
01.2001 - 06.2016
  • Collaborated effectively with multidisciplinary teams to conduct comprehensive evaluations, optimizing resources for maximum impact on target populations.
  • Evaluated vendor performance regularly, ensuring quality service delivery while maximizing cost-effectiveness in procurement decisions.
  • Streamlined reporting mechanisms to ensure timely dissemination of information about evaluated programs'' performance, fostering informed decision-making among key stakeholders.
  • Maximized the utilization of technology platforms by evaluating their effectiveness in supporting program objectives and recommending enhancements as needed.
  • Controlled the clientele flow of the office
  • Supervise unit of 16 employees as well as manage an office of 90 to 100 employees.
  • Conduct in person interviews of persons seeking assistance from government programs and agency resources.
  • Ensures candidate cases are briefly and accurately annotated along with follow up documents for benefits that are processed.
  • Assists with filing, data entry and other office support duties as requested.
  • Translation of all Spanish documents and verbally of Spanish speaking clients.
  • Enforced Workers Compensation, Wage Payment, and Child Labor Laws.
  • Monitored and processed responses to compliance letters.
  • Contacted insurance companies to verify employer coverage status.
  • Notified employers of impending civil penalties and upcoming court dates.
  • Customer service, data entry, fax, file, email, and processed mail.
  • Process unemployment claims.
  • Switchboard operator

Education

Associate of Arts - Paralegal Studies

Brown Mackie College
Phoenix, AZ
05.2012

GED -

Metro Tech Vocational Institute
Phoenix
05.2003

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Customer Relations
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Professional Communication
  • Database entry
  • Dedicated Team Player
  • Recordkeeping
  • Verbal Communication
  • Account Reconciliation
  • Supervising staff
  • Accounting Support
  • Research
  • Fluent in both English and Spanish, able to translate verbally and written

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Sealmaster Arizona
05.2023 - Current

Advancement Assistant

Secured Futures
11.2021 - 05.2023

Account Manager

Aurora Payments
03.2020 - 11.2021

Customer Service Advocate

Cigna Medical Group
05.2018 - 03.2020

Merchant Service Representative I

Chase Paymentech
02.2017 - 02.2018

Program Service Evaluator Supervisor IV

State Of Arizona, Department Of Economic Security
01.2001 - 06.2016

Associate of Arts - Paralegal Studies

Brown Mackie College

GED -

Metro Tech Vocational Institute

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Delilah Tineo