Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Delilah Villegas

Kennedale

Summary

Results-oriented restaurant manager commended for maximizing staff performance and customer satisfaction. Decisive problem-solver skillful in anticipating issues and proactively addressing FOH and BOH challenges. Well-versed in health code requirements and operations management.

Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Offering analytical mindset and excellent communication skills, eager to learn and develop in dynamic environment. Brings ability to quickly grasp business operations and financial management concepts. Ready to use and develop strategic planning and team coordination skills in [Desired Position] role.

Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

3
3
years of professional experience

Work History

General Manager

Ampler
05.2023 - Current
  • Oversaw daily operations, ensuring alignment with organizational goals and policies.
  • Developed and implemented process improvements to enhance operational efficiency.
  • Managed staff performance, providing coaching and support to optimize team capabilities.
  • Collaborated with cross-functional teams to streamline communication and project execution.
  • Led regular team meetings to foster collaboration and address operational challenges.
  • Established key performance indicators to monitor progress and drive accountability across departments.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Directed operational strategy to optimize efficiency across all departments.
  • Developed and implemented policies that enhanced employee performance and satisfaction.
  • Analyzed market trends to inform strategic decisions and drive business growth.

Server, Trainer, Bartender, Assistant Manager

Cheddars Stratch Kitchen
05.2024 - 06.2025
  • Trained new servers on menu knowledge and customer service standards
  • Ensured compliance with health and safety regulations during training sessions
  • Developed training materials to enhance learning experiences for staff
  • Facilitated role-playing scenarios to improve server communication skills
  • Monitored performance of trainees, providing constructive feedback for improvement
  • Collaborated with management to identify training needs and opportunities
  • Implemented best practices for efficient table service and guest interactions
  • Assisted in scheduling training sessions to optimize staff availability
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.

Restaurant Manager

Texas Roadhouse
10.2023 - 05.2024
  • Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
  • Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.
  • Sought to improve business operations continuously through team training, customer engagement and marketing strategy.
  • Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.
  • Inspected restaurant equipment and identified maintenance issues.
  • Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations.
  • Recruited, trained and mentored new staff to deliver top-quality customer service.
  • Developed weekly work schedule to meet business demands.
  • Worked with FOH and BOH staff to support superior service delivery.
  • Responded to guest concerns and complaints to achieve positive resolution.
  • Assisted employees in understanding guest needs, providing guidance and constructive feedback.
  • Coordinated special events such as private parties or holiday celebrations in restaurant.

Server, Bartender, Trainer, Assistant Manager

Chilis
06.2022 - 02.2023
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
  • Adhered to all safety, sanitization, and food handling guidelines and regulations.
  • Offered information on new menu items, seasonal and daily specials, and pairings.
  • Processed credit card transactions, gift cards and cash payments.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Explained details for new menu items and daily specials.
  • Restocked service stations to maximize availability.
  • Listened to guest needs and responded promptly for personalized service.
  • Followed safety, sanitization and food handling guidelines.
  • Trained new servers in company policies, guest service standards and best practices.
  • Assigned and arranged tables for large groups.
  • Delivered food and beverages promptly to customers.
  • Collaborated with kitchen staff to facilitate timely food preparation and delivery.
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
  • Coordinated food and beverage orders efficiently, minimizing wait times for guests.
  • Trained new staff on menu offerings and operational procedures to enhance team performance.
  • Assisted in inventory management, tracking supplies to prevent shortages during peak hours.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and timely service delivery.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented upselling techniques, contributing to increased sales and enhancing guest experiences.

Education

High School -

Alvarado High School
Alvarado, Texas
05.2022

Skills

  • Staff Management
  • Operations Management
  • Menu development
  • Recruitment
  • Schedule Coordination
  • Leadership
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Team leadership

LANGUAGE

English
Native

Timeline

Server, Trainer, Bartender, Assistant Manager

Cheddars Stratch Kitchen
05.2024 - 06.2025

Restaurant Manager

Texas Roadhouse
10.2023 - 05.2024

General Manager

Ampler
05.2023 - Current

Server, Bartender, Trainer, Assistant Manager

Chilis
06.2022 - 02.2023

High School -

Alvarado High School

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