Delilah Williams
Killeen,TX
Summary
Recent graduate with foundational knowledge in business administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Goodwill Industries Of Central Texas
04.2025 - 12.2025
- Assisted in daily store operations to enhance customer experience and satisfaction.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of sales floor to promote a welcoming shopping environment.
- Collaborated with team members to address customer inquiries and resolve issues efficiently.
- Monitored sales trends and suggested improvements for product placement and presentation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Goodwill Industries Heart of Texas
12.2023 - 11.2024
- Engaged in training sessions to learn company policies, procedures, and product knowledge.
- Handled cash register operations accurately during peak hours to ensure smooth transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits while conducting payroll.
Lead Guest Service Associate
European Wax Center
05.2023 - 12.2023
- Led team in delivering exceptional guest experiences and ensuring customer satisfaction.
- Trained and mentored new associates on service standards and operational procedures.
- Managed appointment scheduling system to optimize client flow and reduce wait times.
- Resolved customer inquiries and concerns promptly, enhancing overall guest satisfaction scores.
- Monitored inventory levels of products, ensuring availability for guests while minimizing waste.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Utilized property management software proficiently, ensuring the accuracy of booking details and guest information.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
Baker
The Olive Branch
07.2022 - 05.2023
- Developed and refined recipes for artisanal breads and pastries, enhancing product quality and customer satisfaction.
- Managed daily production schedules to ensure timely delivery of fresh baked goods to retail locations.
- Trained and mentored junior bakers in techniques, food safety practices, and equipment operation.
- Implemented inventory management processes to minimize waste and optimize ingredient usage.
Vocational Specialist
FCI Dublin
08.2014 - 06.2022
- Assisted in daily store operations to enhance customer experience and satisfaction.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of sales floor to promote a welcoming shopping environment.
- Collaborated with team members to address customer inquiries and resolve issues efficiently.
- Monitored sales trends and suggested improvements for product placement and presentation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
MBA - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Exceptional communication
- Team management
- Guest relations
- Task delegation
- Policy enforcement
- Strong leadership
- Computer skills
- Verbal and written communication
- Flexible schedule
- Data entry proficiency
Timeline
Assistant Store Manager
Goodwill Industries Of Central Texas
04.2025 - 12.2025
Assistant Store Manager
Goodwill Industries Heart of Texas
12.2023 - 11.2024
Lead Guest Service Associate
European Wax Center
05.2023 - 12.2023
Baker
The Olive Branch
07.2022 - 05.2023
Vocational Specialist
FCI Dublin
08.2014 - 06.2022
MBA - Business Administration
Colorado Technical University