Delilah Zamora
Ellenton,FL
Summary
An adaptable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
IMG Academy
07.2021 - Current
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Managed high call volume while maintaining a courteous and professional demeanor, especially during our busy season known as re- enrollment.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Took payment information and other pertinent information such as tuition deposit/payments.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time, following up with meetings and how we can better assist if something else were to occur.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor when needed.
- Tracked customer service cases and updated service software with customer information as this was apart of daily duties, I updated spreadsheets and reviewed health profiles.
- Cross trained in multiple departments, trained staff as well on operating procedures and company services such as sending out contracts, how to review forms what to accept/deny and how to communicate with families.
Restaurant Waitress
Popis
01.2021 - 01.2022
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse
- Worked with POS system to place orders, manage bills and handle complimentary items
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
Restaurant Waitress
Tequilas Mexican Restaurant
11.2019 - 01.2022
- Checked identification for minimum age for sale of alcoholic beverages
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Family Nanny
Spiffy Cleaning Services
08.2018 - 09.2020
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills
- Facilitated relationships with children and parents by developing caring and structured home environments
- Performed light housekeeping duties, such as dusting, mopping and laundry to keep household efficient and neat
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Education
High School Diploma -
Palmetto High School
Palmetto, FL01.2021
Skills
- Sales expertise
- Customer Service and Assistance
- Customer Relations
- Telephone Etiquette
- Microsoft Outlook
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
IMG Academy
07.2021 - Current
Restaurant Waitress
Popis
01.2021 - 01.2022
Restaurant Waitress
Tequilas Mexican Restaurant
11.2019 - 01.2022
Family Nanny
Spiffy Cleaning Services
08.2018 - 09.2020
High School Diploma -
Palmetto High School