Delin (Jerry) He
Team Management, Technical Service, TAC And Supply Chaim Management
KATY,TX
Summary
20 years work experience focus on communication service business management, process IT construction and TAC (technical assistant center) operation
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Supply Chain Expert
Huawei Technologies
Dongguan, Guangdong, China
10.2018 - 01.2020
- Major project supply management capacity building，from pre-sales participation to after-sales delivery, to build enterprise supply Major project delivery capabilities
- Integrated financial and operation plans （Supply Solution) with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
GSC Director of EBG GSC
Huawei Technologies
Mexico City & Queretaro, Mexico
10.2015 - 09.2018
- Responsible to build organization, stuff, capabilities and platforms to remote technical support for all Latin countries (Spanish language)
- Build GSC's four major competence centers (technical support, remote delivery, remote maintenance and channel support), and expand the staff from 12 to 40 within 1 year
Vice Director of EBG Service Quality and Operation
Huawei Technologies
Shenzhen, Guandong, China
05.2010 - 08.2015
- Report EBG Service President, created annual service budget of EBG and developed comprehensive plan and break down to all regions.
- Responsible for enterprise service process (SD & ITR) , IT, quality and operation.
- ITR Project Manager, created enterprise ITR process, develop eCare IT platform to support global maintenance business (Apr, 2013-Sep, 2015)
Service Director of Syria Representative Office
Huawei Technologies
Damascus, Syria
05.2007 - 04.2010
- Build Service Team: First service director, recruited, interviewed and hired service staff, from 15 to 45 stuff in 3 years.
- Service Business Management: Service budget, service presale support, project delivery, system and equipment maintenance, including spare part management, to support revenue 150M USD.
Technical Service Engineer
Huawei Technologies
Cairo, Egypt
04.2000 - 04.2007
- Installed, configured and tested fixed-network equipment for all operators
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engineering resource codinator
- 2000-2002 in Xi'an Branch Office, Huawei
- 2002-2007 in MENA Region (Cairo), Huawei and on-site supported in more than 20 countries
Data Communication Technician
Shandong Zhongchuang Software Co., Ltd
Jinan, Shandong, China
08.1998 - 03.2000
- Researched and recommended network and data communications hardware and software.
- Worked closely with network administrators and server engineers to deliver quality service.
- Set up networks and computers for business and residential customers.
Education
Bachelor - Automatic Control
Dalian Unniversity of Technology
Dalian, China 07.1994 - 07.1998
Skills
Service buisness management
Supply chain management
Quality and business operation
Runnning
Run since 2015 and attend Houston Marathon and many Half marathons
Timeline
Supply Chain Expert
Huawei Technologies
10.2018 - 01.2020
GSC Director of EBG GSC
Huawei Technologies
10.2015 - 09.2018
Vice Director of EBG Service Quality and Operation
Huawei Technologies
05.2010 - 08.2015
Service Director of Syria Representative Office
Huawei Technologies
05.2007 - 04.2010
Technical Service Engineer
Huawei Technologies
04.2000 - 04.2007
Data Communication Technician
Shandong Zhongchuang Software Co., Ltd
08.1998 - 03.2000
Bachelor - Automatic Control
Dalian Unniversity of Technology
07.1994 - 07.1998