Delina M. Contreras

Detailed professional with writing and communication skills in both private and public sectors. Communicative and motivated individual well-versed in conducting Recognized as strong team player and a will to learn new tasks.

• Supervision of Cashiers and Attendants during shifts
• Provide back-up to Front office support
• Provide redirection if a policy or procedure is not followed properly
• Cash handling, in a casino environment, worked with customers, took care of 'jackpot' payoff and verified customer data
• Provided excellent and consistent customer service, dealt with customer and client complaints efficiently
• As a medical coder, I was responsible for data entry on product delivery and pick-up to customers for medical equipment
• Set-up home healthcare visits and transportation needs
• Responsible for reconciliation of medical payments, A/R, A/P and collections for a medical insurance industry, for both individuals and employers
• Worked as a lead at Pacific Care, gave training to employees and assessments to supervisors
• Explained HIPPA rules and regulations and maintained high confidentiality
• Have excellent phone skills and sales promotions while working for Chase Bankcard Services, as a phone representative
• Working as a telephone banker informed customers of policy and procedures and new products
• Provided General office support as well as helped training new employees