Delina Tesfom
Bothell,WA
Summary
I gained many valuable insights in customer service during my time at Panera Bread. It taught me the importance of maintaining alertness and composure in high-pressure situations and effectively turning negative experiences into positive ones. Panera also provided me with a profound understanding of the significance of teamwork and demonstrated the qualities necessary to be a leader in challenging circumstances. Through these experiences, from working to volunteering l acquired skills in providing assistance to others, extending help to those in need, and cultivating patience. Volunteering really contributed to my personal growth and provided valuable insights into my own interests and areas of learning.
Overview
2
2
years of professional experience
Work History
Volunteer
Harborview Medical Center
06.2023 - 09.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Team Member
Panera Bread
01.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelors Of Science In Nursing - Pediatric Nursing
University of Washington
Bothell06.2026
Associate of Science - Nursing
Lake Washington High School
Kirkland, WA06.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Cash Handling
Languages
Tigrinya
Full Professional
French
Limited Working
Timeline
Volunteer
Harborview Medical Center
06.2023 - 09.2023
Team Member
Panera Bread
01.2022 - 06.2023
Bachelors Of Science In Nursing - Pediatric Nursing
University of Washington
Associate of Science - Nursing
Lake Washington High School