Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Delina Torelli

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Reimbursement Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Financial Care Counselor

Duke Regional Hospital
04.2008 - Current
  • Built strong relationships with clients, fostering trust and confidence in the counseling process.
  • Managed sensitive client information with utmost discretion, ensuring compliance with privacy regulations.
  • Provided exceptional customer service for clients, addressing inquiries and resolving issues promptly.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Received and submitted customer payments to further reduce open account balances.
  • Counsel patient In reference to financial obligations and how to navigate payment options.
  • Responsible to insure all accounts are accurate, and all forms are in regulation ands in compliance.
  • participated in the OER (Overall Effectiveness Rating) relevant to employees performance.
  • Reconcile daily collections.
  • Manage workqueues as needed.
  • Implemented defining departmental goals.
  • Reinsure department goals.
  • Communicating with authorization teams to insure all accounts have been worked,
  • Recognize and resolve accounts issues prior to procedure date
  • Served on the Work Culture Committee , where we were successful in identifying areas of discontent with management to develop an improved process.

Education

High School Diploma -

Washington Irving High School
New York
06.1985

Skills

  • Debt management
  • Financial Coaching
  • Financial software
  • Payment Processing
  • Client Counseling
  • Customer Education

Accomplishments

  • Added or deleted Insurance information as needed to reassure current insurance information is to be billed for services rendered.
  • Excellent verbal communication skills with patients, doctors ,staff, and patient love ones.
  • Pre register patient to make them aware there responsibility, in reference to demographics, location, financial obligation and authorization obtained or not obtained as of yet.

Timeline

Financial Care Counselor

Duke Regional Hospital
04.2008 - Current

High School Diploma -

Washington Irving High School

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Delina Torelli