Delinda Johnson
Cheyenne,WY
Summary
Experienced Director of Operations with a proven track record in optimizing operational efficiency and streamlining processes. Successfully manages large teams and implements strategic initiatives that significantly improve productivity and reduce costs. Demonstrates leadership and problem-solving skills to drive continuous improvement and achieve organizational goals. Highly organized and dependable, excels at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet area goals. Currently oversees a portfolio of 14 hotels, including five direct properties, as well as supporting the Regional Director of Operations with nine properties daily to ensure alignment on our goals.
Overview
15
15
years of professional experience
Work History
Director of Operations
Aimbridge Hospitality
04.2024 - Current
- Oversee daily operations across multiple properties, ensuring seamless coordination and efficient execution of tasks.
- Oversee day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of brand Standards
Area General Manager
Aimbridge Hospitality
01.2022 - 04.2024
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for associates.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain target
- Write production reports to help senior leadership make accurate operational plans and decisions.
- Help support GM and staff to increase guest satisfaction scores. Provide tools and training to enhance success.
- Create Action plans and follow up to ensure compliance with company and brand standards.
- Current properties: Fairfield Inn & Suites, Greeley CO, Colorado Springs, CO, Courtyard by Marriott, Bloomington-Normal, IL, Comfort Suites Bloomington-Normal, IL, Hilton Garden Inn Tulsa Airport, Tulsa, OK.
General Manager
Fairfield Inn & Suites Cheyenne
02.2022 - 04.2024
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, review P and L Statement critiques, achieve margin targets consistently to stay on track with growth plans.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Residence Inn by Marriott Loveland/Fort Collins
06.2018 - 07.2019
- Oversee all operations of Hotel to include Hiring of Employees, Schedules, Revenue Management, Sales, Hotel Operations of Sales, Guest Services & Issues, All Employee Training to include orientation, Marriott training, Employee review and promotions, Order of all supplies need for hotel operations, all preventative maintenance, Accounts Payable and Accounts Receivable
General Manager / Lead GM
Fairfield Inn & Suites Boulder/Longmont, TMI Hospitality, Aimbridge Hospitality
08.2017 - 02.2022
- Transfer position with same company
- Duties: New opening
- Following Marriott critical path to complete tasks to ensure a successful opening
- Built opening team and completed all required training to ensure guest ready
- Completed sales calls on weekly basis to secure local and national accounts prior to opening
- Worked closely with sales manager to secure group sales
- Completed construction punch list for General Contracted and trades
- Receive and inventory all operation orders.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
General Manager / Lead GM
Transferred
10.2009 - 08.2017
- Oversee all operations of the Hotel to include, Hiring of Employees, Schedules, Revenue Management, Sales, Hotel Operations of Sales, Guest Services & Issues, All Employee Training to include orientation, Marriott training, Employee review and promotions, Order of all supplies need for hotel operations, all preventative maintenance, Accounts Payable and Accounts Receivable
- Lead GM duties:
- Train, develop, and provide leadership to new hire GMs
- One week on site training to include, accounts payable, employee relations, financials, P & L critiques, payroll, company policy and procedures
- Provided ongoing support to new GM hires via phone and email communications Travel and provided property support to area properties needing additional support due to low guest satisfaction scores, employee shortages, and or no GM present.
Education
Northwestern Michigan College
Traverse City, MichiganAlpena Senior High School Salter Business School
Alpena, Michigan,Skills
- Hiring and Onboarding
- Strategic planning
- Records Organization and Management
- Performance Monitoring and Evaluation
- Cost Analysis and Savings
- Inventory Accuracy
- Labor Cost Controls
- Facilitating Change
Additional Information
- CERTIFICATES, AWARDS, AND LISCENSES ,
- Marriott Awards Earned: Silver Hotel Award Winner, 2022, Silver Hotel Award Winner 2021 Gold Hotel Award winner 2016 ,Silver Hotel Award Winner 2015, True blue story of the year Award 2014, Platinum Hotel Award winner 2014
- Marriott Diamond General Manager of Year 2014
- Marriott Diamond General Manager of Year 2017
- General Manager Advisory Council Member
Timeline
Director of Operations
Aimbridge Hospitality
04.2024 - Current
General Manager
Fairfield Inn & Suites Cheyenne
02.2022 - 04.2024
Area General Manager
Aimbridge Hospitality
01.2022 - 04.2024
General Manager
Residence Inn by Marriott Loveland/Fort Collins
06.2018 - 07.2019
General Manager / Lead GM
Fairfield Inn & Suites Boulder/Longmont, TMI Hospitality, Aimbridge Hospitality
08.2017 - 02.2022
General Manager / Lead GM
Transferred
10.2009 - 08.2017
Northwestern Michigan College
Alpena Senior High School Salter Business School
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