Summary
Overview
Work History
Education
Skills
Ability Summary
Timeline
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Delinda Martin

MILAN,TN

Summary

Administrative or clerical

Overview

27
27
years of professional experience

Work History

Call Center Representative

MCI
06.2025 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Agent

Senture
02.2025 - 04.2025
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Health information clerk

Regional Hospital
08.2016 - 12.2016
  • I was PRN at the time.

Care taker

01.2012 - 01.2016

Phlebotomy

Medical Center Lab
01.2006 - 01.2007

Retail associate

Walmart
01.2004 - 01.2006

Associate

Payless Shoe Source
01.1999 - 01.2000

Education

Medical Administrative Assistant

Tennessee Technology Center
Jackson, TN

GED certificate - undefined

Milan High School
Milan, TN
01.1995

Skills

  • Effective problem resolution
  • Support resolution skills
  • Data entry
  • Customer engagement

Ability Summary

  • Ability to communicate through phone or email with ettiquette.
  • Comfortable with computers and other electronics.

Timeline

Call Center Representative

MCI
06.2025 - Current

Call Agent

Senture
02.2025 - 04.2025

Health information clerk

Regional Hospital
08.2016 - 12.2016

Care taker

01.2012 - 01.2016

Phlebotomy

Medical Center Lab
01.2006 - 01.2007

Retail associate

Walmart
01.2004 - 01.2006

Associate

Payless Shoe Source
01.1999 - 01.2000

GED certificate - undefined

Milan High School

Medical Administrative Assistant

Tennessee Technology Center

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Delinda Martin