Delinda Martin
MILAN,TN
Summary
Administrative or clerical
Overview
27
27
years of professional experience
Work History
Call Center Representative
MCI
06.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Agent
Senture
02.2025 - 04.2025
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Health information clerk
Regional Hospital
08.2016 - 12.2016
- I was PRN at the time.
Care taker
01.2012 - 01.2016
Phlebotomy
Medical Center Lab
01.2006 - 01.2007
Retail associate
Walmart
01.2004 - 01.2006
Associate
Payless Shoe Source
01.1999 - 01.2000
Education
Medical Administrative Assistant
Tennessee Technology Center
Jackson, TNGED certificate - undefined
Milan High School
Milan, TN01.1995
Skills
- Effective problem resolution
- Support resolution skills
- Data entry
- Customer engagement
Ability Summary
- Ability to communicate through phone or email with ettiquette.
- Comfortable with computers and other electronics.
Timeline
Call Center Representative
MCI
06.2025 - Current
Call Agent
Senture
02.2025 - 04.2025
Health information clerk
Regional Hospital
08.2016 - 12.2016
Care taker
01.2012 - 01.2016
Phlebotomy
Medical Center Lab
01.2006 - 01.2007
Retail associate
Walmart
01.2004 - 01.2006
Associate
Payless Shoe Source
01.1999 - 01.2000
GED certificate - undefined
Milan High School
Medical Administrative Assistant
Tennessee Technology Center