Summary
Overview
Work History
Education
Skills
Ability Summary
Timeline
Generic

Delinda Martin

MILAN,TN

Summary

Administrative or clerical

Overview

27
27
years of professional experience

Work History

Call Center Representative

MCI
06.2025 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Agent

Senture
02.2025 - 04.2025
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Health information clerk

Regional Hospital
08.2016 - 12.2016
  • I was PRN at the time.

Care taker

01.2012 - 01.2016

Phlebotomy

Medical Center Lab
01.2006 - 01.2007

Retail associate

Walmart
01.2004 - 01.2006

Associate

Payless Shoe Source
01.1999 - 01.2000

Education

Medical Administrative Assistant

Tennessee Technology Center
Jackson, TN

GED certificate - undefined

Milan High School
Milan, TN
01.1995

Skills

  • Effective problem resolution
  • Support resolution skills
  • Data entry
  • Customer engagement

Ability Summary

  • Ability to communicate through phone or email with ettiquette.
  • Comfortable with computers and other electronics.

Timeline

Call Center Representative

MCI
06.2025 - Current

Call Agent

Senture
02.2025 - 04.2025

Health information clerk

Regional Hospital
08.2016 - 12.2016

Care taker

01.2012 - 01.2016

Phlebotomy

Medical Center Lab
01.2006 - 01.2007

Retail associate

Walmart
01.2004 - 01.2006

Associate

Payless Shoe Source
01.1999 - 01.2000

GED certificate - undefined

Milan High School

Medical Administrative Assistant

Tennessee Technology Center
Delinda Martin