Delious McCoy
Roanoke,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Driver
Amazon
06.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Driver
FedEx
02.2017 - 06.2023
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Office Assistant
M.A.D Heating And Air
05.2019 - 10.2021
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
Driver, Warehouse Orders
ADI Global Distribution
02.2016 - 11.2017
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
Education
High School Diploma -
Springtown High School
Springtown, TX06.2014
Skills
- DOT Compliance
- Equipment Operation
- Appointment Scheduling
- Route Management
- Order Picking and Processing
- Database Management
- Time Management
- Relationship Building
- Customer Service
Timeline
Driver
Amazon
06.2023 - Current
Office Assistant
M.A.D Heating And Air
05.2019 - 10.2021
Driver
FedEx
02.2017 - 06.2023
Driver, Warehouse Orders
ADI Global Distribution
02.2016 - 11.2017
High School Diploma -
Springtown High School