Delis Clifford
Jacksonville
Summary
Dynamic bilingual customer service professional with a proven track record in leveraging communication skills, problem-solving abilities, and dedication to customer satisfaction. Adept at navigating fast-paced environments and committed to delivering exceptional service that enhances client experiences. Seeking a position in a growth-oriented company to contribute to team success and drive business objectives. Passionate about fostering positive relationships and continuously improving service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service
TD Bank
05.2024 - Current
- Respond to customer inquiries with clarity and empathy
- Provide product and service information
- Process billing, payments, and account updates
- Resolve complaints and ensure customer satisfaction
- Remote
Customer Service Lead Supervisor
GAT
12.2023 - 08.2024
- Supervised passenger check-in and boarding procedures
- Assisted customers with travel preferences and service needs
- Managed route planning and fare computation
- Handled invoicing and payment processing
Flight Attendant
PSA Airlines
05.2022 - 07.2023
- Delivered exceptional in-flight customer service
- Ensured safety compliance and emergency preparedness
- Assisted passengers during emergencies and ensured comfort
Guest Service Agent
Unifi
01.2022 - 05.2022
- Greet and check in customers
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Provide customers with courteous, friendly, fast, and efficient service
- Help customers with new and existing reservations, assign seats, and issue boarding passes
Airport Operations Representative
Integrated Airport Service, JetBlue
04.2018 - 12.2020
- Supported aircraft boarding and documentation
- Managed baggage handling and aircraft marshaling
Airport Security
Longport Security Operations
02.2017 - 04.2018
- Conducted aircraft inspections and overnight custody
- Ensured safety of passengers and airport facilities
HSEQ Specialist
Marina Náutica Integral
12.2011 - 02.2017
- Investigated workplace incidents and recommended safety measures
- Conducted inspections to ensure regulatory compliance
Education
Bachelor - Human Resources
National Service of Learning Centers
Cartagena, Colombia01.2012
Skills
- Bilingual: Fluent in English & Spanish
- Customer-focused service delivery
- Conflict resolution & complaint handling
- Time management & multitasking
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Calm under pressure & adaptable
- Strong oral and written communication
- Critical thinking & decision-making
- Quality control & operations analysis
- Coordination & team leadership
Certification
- HHSEQ Management
- Workplace Accident Investigation & Resolution
- Safety Inspection with Management Approach
- Hazard Matrix Risk Analysis
- Biological Risk Prevention
Languages
Italian
Professional Working
Timeline
Bilingual Customer Service
TD Bank
05.2024 - Current
Customer Service Lead Supervisor
GAT
12.2023 - 08.2024
Flight Attendant
PSA Airlines
05.2022 - 07.2023
Guest Service Agent
Unifi
01.2022 - 05.2022
Airport Operations Representative
Integrated Airport Service, JetBlue
04.2018 - 12.2020
Airport Security
Longport Security Operations
02.2017 - 04.2018
HSEQ Specialist
Marina Náutica Integral
12.2011 - 02.2017
Bachelor - Human Resources
National Service of Learning Centers