DeLisa Buffin
Tyler,Texas
Summary
Seeking a career with a forward-thinking company that offers promising opportunities and encourages the exploration of abilities. Eager to contribute to an environment that values open communication and embraces innovative ideas for organizational development. Looking to leverage extensive experience in interpersonal skills gained throughout professional journey.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
City of Tyler Water Utilities
12.2019 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
District Parole officer II
Texas Department Criminal Justice
10.2014 - 08.2018
- Led mental health clients toward improved wellness.
- Conducted Home and Office visit
- Helped Offenders to obtain employment
- Executed warrant issuances.
- Evaluated new charges to determine compliance with regulations.
- Oversaw Revocation and Preliminary Hearings.
- Promote public safety and positive offender change through effective supervision, programs, and services.
Warehouse packer
Target
08.2010 - 10.2014
- Packed cartons are to be delivered to stores.
- Conducted comprehensive training sessions for onboarding employees.
- Ensured that the right product was delivered to the right stores.
- Helped resolve carton issues.
General Manager
Long John Silvers
08.2009 - 07.2010
- Supervised 20+ employees
- Conducted manager and employees
- Implemented ways to increase sales by lowering food cost
- Assisted General Managers
- Maintained employee performance
- Responsible for Cash Handling and Inventory
- Ensured outstanding customer service
- Created Weekly schedules
- Coordinated training course for new recruits
- Effectively managed and motivated team members
Clerk
County Clerk
02.2008 - 07.2009
- Managed installment plans efficiently.
- Digitized inventory through efficient item scanning.
- Organized and managed court dockets efficiently.
- Organized and maintained comprehensive filing systems.
Customer Service Representative
Suddenlink Communications
08.2006 - 02.2008
- Provide exceptional customer service to internal and external customers
- Resolve billing issues
- Assist customers with troubleshooting equipment
- Assist new customers with needed services
Assisant Manager
Long John Silvers
12.2001 - 07.2006
- Supervised 20+ employees
- Implemented ways to increase sales by lowering food cost
- Assisted General Managers
- Responsible for cash Handling and Inventory
- Effectively managed and motivated team members
Cashier/Assisant Manager
Burger King
06.1995 - 12.2001
- Basic Cashier Skills
- Responsible for handling cash
- Outstanding customer service
- Opening/Closing Store
- Supervised 10+ employees
Education
Bachelor Of Business Administration And Management - Management
Texas College
Tyler, Texas01.2014
Assicoate Degree - General Studies
Texas College
Tyler, Texas01.2013
Skills
- Excellent Communications Skills
- Proficient in 10-key by touch
- Data entry
- Microsoft Excel
- Microsoft Word
- Outlook
- Copier
- Fax
- Windows based computer environment
- Certified Special needs officer
- TCIC/NCIC trained
- Shipping and logistics
- Staff education and training
- Office equipment proficiency
- Spreadsheets
- Dispute resolution
- Filing
- Staff training
- Microsoft PowerPoint
- Microsoft Office Suite
- Paperwork processing
- Follow-up skills
- Microsoft outlook
- Scheduling
Timeline
Customer Service Representative
City of Tyler Water Utilities
12.2019 - 12.2024
District Parole officer II
Texas Department Criminal Justice
10.2014 - 08.2018
Warehouse packer
Target
08.2010 - 10.2014
General Manager
Long John Silvers
08.2009 - 07.2010
Clerk
County Clerk
02.2008 - 07.2009
Customer Service Representative
Suddenlink Communications
08.2006 - 02.2008
Assisant Manager
Long John Silvers
12.2001 - 07.2006
Cashier/Assisant Manager
Burger King
06.1995 - 12.2001
Bachelor Of Business Administration And Management - Management
Texas College
Assicoate Degree - General Studies
Texas College
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