Microsoft excel, word, emails, Microsoft suites
DeLisa Edwards
Customer Service
Corinth,TX
Summary
Consummate Claims Associate knowledgeable in Home insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEODIS
07.2021 - Current
- Managed 30 high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Maintains good working relationship with customers by responding to all inquires and complaints concerning with customers receipts, shipments, inventory counts, etc. in courteous effective manner.
- Interacts with customers by phone, email, or in person and receives orders or change in service.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments fro investigation,
- Processes and inputs all customer orders and receipts. Runs stock reports to check product availability.
- Generates all related paperwork and necessary information required for customer work orders., checks all orders fro special request, and posts inventory records.
- Coordinates special. last minute shipping requests with transportation departments, expediting orders as necessary.
- Acts as liaison between warehouse and customer in administration of accounts and between office and customer regarding invoicing and credit changes.
- Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in office.
- Maintains current and accurate procedure book which details processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
- Notifies management of all requested changes from customer regarding shipping, handling, or administrative characteristics.
- Works with management regarding product routing for customers.
- For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.
- Performs paperwork associated with orders including maintenance of customer files
- Reports customer feedback to management, including any signs of customer dissatisfaction
- Performs paperwork associated with orders including maintenance of customer files
Claims Associate ILR
State Farm Mutual Automobile Insurance Company
10.2021 - 08.2022
- Worked from home and multi tasked from multiple windows and tabs on two monitors
- Resolved issues and escalated calls to proper department that handled issues beyond knowledge
- Worked productively in fast-moving work environment processing 20-30 large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed 20-30 high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
Security Officer
Ameristar Casinos, Inc.
06.2018 - 06.2021
- Greeted 100-150 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
House Cleaner/Air Bnb
Arch's
01.2016 - 06.2019
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements for 3 houses per day.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Housekeeping
THE BOULEVARD ASSISTED LIVING
06.2018 - 10.2018
- Maintain clean and comfortable environment for guests by performing cleaning duties (vacuuming, window cleaning, dusting, sanitizing) 15 rooms daily. Assisting residents and families by providing detailed information and resolving requests and complaints Immediately report hazardous, safety, and maintenance issues to ensure safe environment
- Performed routine housekeeping functions.
- Reviewed housekeeping supply charts and inventories.
- Followed sanitation and good housekeeping practices.
- Enforced housekeeping standards to comply with cleaning regulations.
- Picked up debris and trash and performed basic housekeeping.
Home Health Aide
Personal care home health
07.2017 - 02.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted 2 clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
- Improved -being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients homes to complete healthcare services and promote continuity of care.
- Provided emotional support to patients and families during difficult times, promoting positive atmosphere conducive to healing.
- Administered medication as directed by physician.
- Provided direct personal care and administrative services to clients.
Housekeeping Supervisor
Ameristar Casinos, Inc.
01.2016 - 01.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and 16-18 room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting atmosphere of exceptional customer service.
- Maintained high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by brand.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across department.
- Provided ongoing feedback and support to housekeeping staff, fostering culture of continuous improvement and professional development.
- Adhered to safety protocols by enforcing proper equipment usage.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
Caregiver
Sunrise Senior living
01.2017 - 07.2017
- Built strong relationships with 10 residents to deliver emotional support and companionship.
- Supported daily hygiene needs of 10 residents by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep residents bedroom clean.
- Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained safe and clean environment for residents, reducing risks and ensuring optimal health outcomes.
- Enhanced residents comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Provided safe mobility support to help residents move around personal and public spaces.
- Provided emotional support to residents and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized residents dignity, privacy, and autonomy during all aspects of care provision.
- Supported residents with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on residents conditions or concerns that arose during course of care giving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each residents progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in residents health status to case manager.
- Turned and positioned bed bound residents to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within home environment by identifying hazards or obstacles that posed risk to patient safety.
- Participated in ongoing professional development opportunities to stay current on best practices in care giving techniques, enhancing quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for residents in their day-to-day lives.
Housekeeping Manager
Gardenview Care center
04.2014 - 10.2016
- Issue annual performance evaluations, and conduct professional development plans Ensure productivity and department operational goals are met by assigning daily cleaning assignments to staff
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed laundry sorting, washing, drying, and ironing.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 15 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
Laundry Attendant/Housekeeping Supervisor
LHM Hospitality
02.2008 - 03.2014
- Maintained clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported 8 team members in completing tasks efficiently, fostering positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Expedited laundering process by pre-treating heavily soiled items before washing them with other linens.
- Collected soiled linens and clothing and pre treated stains.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Kept track of laundered items using efficient tagging system to prevent loss or mix-ups during cleaning process.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Maintained safety practices at all times to protect personnel and laundry loads.
Self Employed Owner/Operator
Divine Development Children Center
03.2008 - 08.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired, trained, and managed high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain competitive advantage in marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected business''s financial stability.
- Mentored 3 staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Certification - Phlebotomy
Aspire health careers
St. Louis, MO05.2018
Sophomore - Healthcare Management
Devry University
St Louis, MO01.2011
High school diploma -
Saint Charles Community College
Saint Charles, MO01.2007
Skills
- Time management
- Critical thinking
- Computer proficient
- Leadership
- Policy understanding
- Organization
- Claims Processing
- Team Collaboration
Certification
- Driver's license
- First Aid Certification
Assessments
- Workplace Safety, Expert, 04/01/20, Using safe practices at work
- Work Motivation, Proficient, 04/01/20, Level of motivation and discipline applied toward work
- Work Style: Reliability, Proficient, 06/01/19, Tendency to be dependable and come to work
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Additional Information
Essential skills:
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsPaid time off401k match4-day work weekFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home optionSoftware
Timeline
Claims Associate ILR
State Farm Mutual Automobile Insurance Company
10.2021 - 08.2022
Customer Service Representative
GEODIS
07.2021 - Current
Security Officer
Ameristar Casinos, Inc.
06.2018 - 06.2021
Housekeeping
THE BOULEVARD ASSISTED LIVING
06.2018 - 10.2018
Home Health Aide
Personal care home health
07.2017 - 02.2018
Caregiver
Sunrise Senior living
01.2017 - 07.2017
House Cleaner/Air Bnb
Arch's
01.2016 - 06.2019
Housekeeping Supervisor
Ameristar Casinos, Inc.
01.2016 - 01.2018
Housekeeping Manager
Gardenview Care center
04.2014 - 10.2016
Self Employed Owner/Operator
Divine Development Children Center
03.2008 - 08.2012
Laundry Attendant/Housekeeping Supervisor
LHM Hospitality
02.2008 - 03.2014
Certification - Phlebotomy
Aspire health careers
Sophomore - Healthcare Management
Devry University
High school diploma -
Saint Charles Community College