Delisa Harris
Euless,TX
Summary
Professional with strong background in customer service within healthcare sector remotely for 7+ years. Capable of resolving complex issues with effective communication and problem-solving skills. Known for fostering team collaboration and flexibility in dynamic environments. Possesses key skills in conflict resolution, empathetic listening, and data management, consistently driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Provider Customer Service Representative 3
HCA
08.2017 - Current
- pull live report for days active.
- work the claim edit workque.
- I initiate follow up contact with insurance companies for outstanding medical bills, investigating reason for claim denials, and resolving by submitting requested documentation medical records and or authorization etc, reviewing CPTS codes per fee schedule for coding accurancy or coding errors, utilizing the payer portals when submitting reconsiderations.
- verify patient insurance coverage and benefits to ensure accurate billing and avoid denials.
- review patient accounts for billing errors, including coding discrepancies, and make necessary corrections to ensure accurate claim submission.
- work with internal departments like coding, registration, transplant, clinical staff to resolve billing issues and discrepancies on patient accounts.
- I pull, print and submit patient medical records to insurance companies through the web portal for claim processing.
- I work with Medicare commercial and/or Medicaid services
Driver
Amazon
02.2015 - 08.2017
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Delivered goods and products to customer on time and in excellent condition.
Executive Administrative Assistant
Saxon Mortgage
04.2007 - 01.2013
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- handled all escalated phone calls and correspondence
- Responded to customer concerns and questions on daily basis.
- reviewed and approved loan modification
- contacted attorneys in regards to foreclosure
- held team meetings and company updates
Education
High School Diploma -
Tarrant County College
Fort Worth, TX07-2029
Skills
- Call center experience
- Complaint handling
- De-escalation techniques
- Typing speed
- Remote work capabilities
- Live chat support
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Computer skills
- Quality assurance
Timeline
Provider Customer Service Representative 3
HCA
08.2017 - Current
Driver
Amazon
02.2015 - 08.2017
Executive Administrative Assistant
Saxon Mortgage
04.2007 - 01.2013
High School Diploma -
Tarrant County College
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