Delisa Henderson
Fern Park
Summary
Organized Customer Service Representative with 6+ years of experience in Customer service. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Sagility Healthcare-Orlando, FL
01.2022 - 05.2024
- Process and assist with all Medicaid pharmacy claims
- Start and assist with prior authorizations for medications that require one
- Contact pharmacies to assist with rejected claims.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Updated and maintained customer information, documents and records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
Inside Sales Support Specialist
Alorica
03.2018 - 02.2020
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Responded proactively and positively to rapid change.
Healthcare Customer Service Representative
Centene Corporation
05.2015 - 02.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Saints Academy
Orlando, FL05.2015
Skills
- Customer service excellence
- Prioritization
- Tracking complaints
- Problem-solving skills
- High-volume call centers
- CRM documentation
- HIPPA
- Organization
- Microsoft Excel
- Data Entry
- Research
- Order verification
- Microsoft Office Suite
Certification
Class D Security, 07/01/24, 07/01/26, FL, Registered in the state of FL as an Unarmed Class D Security Officer.
Timeline
Customer Support Specialist
Sagility Healthcare-Orlando, FL
01.2022 - 05.2024
Inside Sales Support Specialist
Alorica
03.2018 - 02.2020
Healthcare Customer Service Representative
Centene Corporation
05.2015 - 02.2018
Class D Security, 07/01/24, 07/01/26, FL, Registered in the state of FL as an Unarmed Class D Security Officer.
High School Diploma -
Saints Academy
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