Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Delisa Henderson

Delisa Henderson

Fern Park

Summary

Organized Customer Service Representative with 6+ years of experience in Customer service. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Sagility Healthcare-Orlando, FL
01.2022 - 05.2024
  • Process and assist with all Medicaid pharmacy claims
  • Start and assist with prior authorizations for medications that require one
  • Contact pharmacies to assist with rejected claims.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Updated and maintained customer information, documents and records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services, and company information.

Inside Sales Support Specialist

Alorica
03.2018 - 02.2020
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Answered customers' questions regarding products, prices, and availability.
  • Set up new accounts, established customer credit and set up payment methods.
  • Used CRM software to maintain detailed contact logs and account records.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Responded proactively and positively to rapid change.

Healthcare Customer Service Representative

Centene Corporation
05.2015 - 02.2018
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Saints Academy
Orlando, FL
05.2015

Skills

  • Customer service excellence
  • Prioritization
  • Tracking complaints
  • Problem-solving skills
  • High-volume call centers
  • CRM documentation
  • HIPPA
  • Organization
  • Microsoft Excel
  • Data Entry
  • Research
  • Order verification
  • Microsoft Office Suite

Certification

Class D Security, 07/01/24, 07/01/26, FL, Registered in the state of FL as an Unarmed Class D Security Officer.

Timeline

Customer Support Specialist

Sagility Healthcare-Orlando, FL
01.2022 - 05.2024

Inside Sales Support Specialist

Alorica
03.2018 - 02.2020

Healthcare Customer Service Representative

Centene Corporation
05.2015 - 02.2018

High School Diploma -

Saints Academy

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Delisa Henderson