DELISA HENDERSON

• Provided chat and email-based customer support in a high-volume environment.
• Reviewed and resolved customer cases while ensuring compliance with company policies and procedures.
• Documented all customer interactions accurately in CRM systems (Salesforce).
• Managed escalated cases and applied problem-solving techniques to determine appropriate resolutions.
• Collaborated with internal departments to resolve complex customer inquiries.
• Maintained confidentiality and compliance with regulatory requirements.

Processed customer inquiries related to billing, accounts, and service requests.

Conducted case documentation and account reviews to support accurate resolution.

Utilized written and system-based communication tools to assist customers.

Followed compliance guidelines and internal policies during all customer interactions.

Managed multiple tasks simultaneously in a fast-paced environment.

Delivered chat-only customer support for technical and account-related inquiries.

Managed multiple chat conversations simultaneously while maintaining accuracy.

Resolved billing, payment processing, and website navigation issues.

Documented cases thoroughly for quality assurance and future reference.

Met and exceeded performance and customer satisfaction metrics.