Strategic manager with successfully developing high-performing teams and enhancing performance with motivating leadership. Coordinates employee schedules and workflow to meet business objectives and drive top-quality service. Experienced sales professional comfortable adapting to new situations, company cultures, and work processes. Skillful in promoting current sales, processing sales, and handling customer complaints. Proficient in POS system operations paired with superior customer service and communication abilities.
Hi, I’m
DeLisa Hernandez
San Antonio,TX
Summary
Overview
18
years of professional experience
Work History
SSA GroupSan Antonio, TX
Food and Beverage/ Starbucks Manager
01.2022 - Current
Job overview
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage departments
- Maintained accurate records of daily transactions using point-of-sale systems.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire operations
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive skills
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Organized promotions to launch new coffee drinks and increase sales.
San Antonio ZooSan Antonio, Tx
Assistant Manager- Starbucks
03.2021 - 01.2022
Job overview
- Coordinated employee schedules to provide adequate staff coverage
- Delegated tasks to appropriate staff members and monitored performance
- Collaborated with upper management to develop and implement business improvements
- Promoted products based on effective planning, merchandising, and employee preparation
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities
- Assisted with developing new company policies, procedures, and standards
- Maximized employee performance with effective training and close mentoring.
San Antonio ZooSan Antonio, Tx
Culinary Section leader
09.2018 - 03.2021
Job overview
- Designated workloads, properties, and sequences based on daily tie-ins with production management
- Placed accurate supply orders based on previous usage trends and expected demands
- Achieved consistently high inspection scores by effectively managing food safety, storage procedures and cleaning processes
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
San Antonio ZooSan Antonio, Zoo
Catering Section lead
09.2016 - 09.2018
Job overview
- Maintained adherence to safe food handling and sanitation practices
- Improved performance by mentoring struggling workers to strengthen job skills and knowledge
- Focused food service team with clear objectives, careful monitoring and consistent leadership
- Set up tables, decorations, and action stations for catered events
- Maintained warm and professional demeanor, welcoming and directing event attendees to designated tables or venue areas
- Kept adequate stock of food items, utensils, and beverages for catering needs.
San Antonio ZooSan Antonio, Zoo
Culinary Stand Lead
08.2012 - 09.2016
Job overview
- Helped staff accomplish sales goals through effective supervision, training, and motivational strategies
- Addressed customer needs and maintained high satisfaction rates through effective account management and professional communication
- Maintained budget targets by monitoring stock levels and controlling purchases.
San Antonio ZooSan Antonio, TX
Culinary Cashier
02.2006 - 09.2012
Job overview
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Sidney Lanier High School
Diploma
05.2007
University Overview
Skills
- Experienced sales professional
- Adapting to new situations
- Company cultures
- Work processes
- Promoting current sales
- Processing sales
- Handling customer complaints
- Proficient in POS system operations
- Superior customer service
- Communication abilities
- Budget assistance
- Operations management
- Task delegation
- Customer service and satisfaction
- Sales reporting
- Operations Management
- Strategic Planning
- Policy Implementation
- Staff Development
- Performance Evaluations
- Team Leadership
- Customer Relationship Management (CRM)
- Verbal and written communication
Timeline
Food and Beverage/ Starbucks Manager
SSA Group
01.2022 - Current
Assistant Manager- Starbucks
San Antonio Zoo
03.2021 - 01.2022
Culinary Section leader
San Antonio Zoo
09.2018 - 03.2021
Catering Section lead
San Antonio Zoo
09.2016 - 09.2018
Culinary Stand Lead
San Antonio Zoo
08.2012 - 09.2016
Culinary Cashier
San Antonio Zoo
02.2006 - 09.2012
Sidney Lanier High School
Diploma