DE'LISA JOHNSON
Augusta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CLERK OF COURT
Richmond County Civil And Magistrate Court
Augusta, GA
01.2022 - Current
- Responds to requests for information from public, other municipalities or state and federal legislative offices.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Stayed up-to-date on Georgia laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
VICTIM ADVOCATE COORDINATOR
Office Of The Solicitor General
Augusta, GA
01.2017 - 01.2022
- Supervised staff, planning, training, coordinating operations of the Victim’s Assistance Program
- Developed and implemented several programs within organizational policies; reports major activities to executive level administrators through conferences and reports
- Managed and maintained VOCA Grant
- Assured compliance with Prosecuting Attorneys Council of Georgia
- Maintain current knowledge of Georgia Crime Victims’ Bill of Rights
- Provides services to victims and witnesses of crimes Coordinates and supervises operations of the Victim Witness Program, develops strategic plans for program expansion, and evaluates Program impact and effectiveness
- Develops community outreach programs specified to educate the community
- Transformative change leader specializing in ensuring and evaluating compliance and accountability of administrative programs and instructional operations processes
- Strategic thinker dedicated in providing courageous leadership and responsibilities; projects approachable and professional image in personal appearance and demeanor, and maintain a work environment of cleanliness and organization
- Provide presentations to organizations on domestic violence and sexual assaults.
- Provided comprehensive assessment, goal setting and service plans.
- Spearheaded awareness through public speaking to community and business groups.
- Accompanied clients to court to clarify processes and procedures.
- Liaised with members of justice system on behalf of client.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Developed and maintained strong relationships with community resources for successful referrals.
ADMINISTRATOR
DOMESTIC VIOLENCE ACCOUNTABILITY COURT
Augusta, GA
06.2020 - 01.2021
- Responsibilities included preparing calendars and notices for court sessions
- Communicate with participants, attorneys and court staff Coordinate completion ceremonies for participants
- Helped meet changing demands by recommending improvements to systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Developed effective improvement plans in alignment with goals and specifications.
VICTIM’S ADVOCATE
Office Of The Solicitor General
Augusta, GA
07.2016 - 01.2017
- Maintained calendars, schedules, and gathered integrated information while receiving and screening telephone calls; filed paperwork for supervisor and processed any legal files in an efficient manner; process documents at district courts and court of appeals, maintain a positive, professional relationship with clients, and assist in mailing and delivering letters to clients
- Provided quality services with professionalism and on demand customer service, and actively encouraged a collaborative work environment that embraced ethics and built cohesive solutions
- Diligently performed legal research and queries, and conducts legal research and assist attorneys and judicial staff in court and prepare court calendar
- Maintained current knowledge of relevant case and statutory law, and oversee the collection, recording, and organization of legal documents; Received and files documents and vital records; maintains all files as keeper of files and records for the Circuit Clerk
- Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
- Supported administration and research processes for civil litigation cases.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
Education
Masters of Arts - Public Administration
Strayer University
2015
Bachelor of Arts - Political Science
Augusta State University
2008
Skills
- Proficiency: Tracker (Case Management System), Icon, Apple Systems (iPod, iPhone, iPad, MAC)
- Windows Operating Systems: Windows 7 Microsoft Office Suite: (Word, Excel, Outlook, PowerPoint
- Social Media: Facebook, Twitter, YouTube and Instagram; Word Processing
- Fax Machine, Copy Center, Cisco phone systems
- Active Listening
- Data Entry
- G-Suite
- Planning and Coordination
Certification
- University of Georgia, Management Development Program - 2022
Timeline
CLERK OF COURT
Richmond County Civil And Magistrate Court
01.2022 - Current
ADMINISTRATOR
DOMESTIC VIOLENCE ACCOUNTABILITY COURT
06.2020 - 01.2021
VICTIM ADVOCATE COORDINATOR
Office Of The Solicitor General
01.2017 - 01.2022
VICTIM’S ADVOCATE
Office Of The Solicitor General
07.2016 - 01.2017
Masters of Arts - Public Administration
Strayer University
Bachelor of Arts - Political Science
Augusta State University