Delisa Lewis

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Improved employee productivity with effective time management strategies for daily tasks.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Handling outgoing cargo and freight shipments and ensuring that export documents meet Airline standards.
• Responsible for ensuring flights are planned and manifested correctly with correct cargo, as well as ensuring that aircraft are balanced accordingly with specific units weight and balance for safe travels.

- Greet and communicate with passengers in a very polite, well-mannered and patient fashion.

- Inspect and verify all passengers’ documents to travel and enter beyond security areas such as the gates.

- Check in passengers using a computer based or manual system to issue boarding cards and baggage tags.

- Follow the airline regulations when handling and processing excess weight and baggage.

- Assist and direct all passengers throughout and after the entire check-in process to ensure safety, including those needing special assistance.

- Inspect and verify passengers’ documentation regarding issuing boarding passes and rescheduling or rebooking passengers affected by cancellations or flight interruptions.

- Collect payment for all ancillary sales, date changes and reissue tickets.

- Make accommodating reservations on other airlines and ticket passengers.

- Reissue tickets as involuntary reroutes during disruption or over-sales.

- Place TMs in every pax who need to pay a date change fee or has unticketed PNRS/booking.

- Re-sync and hook any tickets that have a free of charge change.

- Assist in disruption during delays and/or cancellations.

- Comply with all federal, state, municipal, airport authority and security requirements.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

• Internship volunteer

- Responsible for the wellbeing of patients and their medical charts.

- Responsible for setting up a database and entering data.