Delisa Wilson
Markham,IL
Summary
Experienced Office Management and Administration Professional with over 20 years experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Development Specialist
Drift Net
06.2023 - Current
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Conducted thorough competitor analysis to identify gaps in the market and capitalize on unique selling points.
- Completed 75-100 calls daily to locate new business.
Administrative Assistant
Deluxe
03.2021 - 06.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Business Operations Lead
Fiserv Corporation
07.2007 - 03.2021
- Significant operations experience including oversight of daily workflows, associate work assignments, training new team members, and coaching junior associates.
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Working knowledge of money movement, reconciliation, and settlement concepts.
- Streamlined business operations by implementing effective process improvements and cost reduction strategies.
- Enhanced team productivity by providing guidance, coaching, and performance evaluations for staff members.
- Collaborated with executive leadership to develop long-term business plans aligned with company objectives.
Operations Representative- Data Keyer II
Bank of America
10.2006 - 07.2007
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
Mortgage Escrow Specialist
Harris Bank
08.2004 - 09.2006
- Maintained home loan files related to new and existing home loans.
- Identified and corrected discrepancies within the bank's system.
- Issued checks to pay borrower's home-owner insurance premium from escrow accounts while adjusting mortgage payments to replenish escrow account.
- Prepared and mailed insurance letters to customers.
- Ensured compliance with state regulations and company policies by meticulously reviewing documentation and procedures.
- Provided outstanding customer service to clients, fostering strong relationships and repeat business.
- Developed a keen understanding of industry trends through continuous professional development opportunities and a host of other duties.
Data Entry Team Lead
Harris Bank-Wholesale Lockbox Department
12.2003 - 08.2004
- Job duties included alpha and numeric data entry of client financial invoices both accurately and in a timely manner, ensuring all task was completed before the deadline, training new associates, assisting with work inquiries, producing daily volume and associate reports to manager, providing meeting feedback to both manager and fellow associates, assisting manager with end-of-month projects such as printing and mailing CD's to clients, locating misplaced checks and documents, sorting and distributing both regular and courier packages to check processor and providing motivation throughout the team
- Recognized for exceeding all personal performance goal.
Education
Some College (No Degree) - Small Business Management
South Suburban College
Chicago, ILHigh School Diploma -
Cosmopolitan Prep.High School
Chicago, IL01.2002
Skills
- Banking Operations (10 years)
- Administrative Assistant (4 years)
- General Ledger Accounting (4 years)
- Office Management (10 years)
- Customer Service (10 years)
- Account Reconciliation (10 years)
- Microsoft Office (10 years)
- Accounts Receivable
- Problem-Solving
- Bank Reconciliation
- Relationship Management
Certification
- Certified Loan Signing Agent, 05/01/21, Present, Act as an independent contractor for banks, title and escrow companies to meet with borrowers to complete loan signings, 1003 Loan applications, Reverse Mtg, HELOC, and Loan Modifications. Verify borrowers, notarize documents, triple check for accuracy and Mail, fax and scan documents back to client in a timely fashion to ensure loans close on time.
- Illinois Notary Public, 05/01/21, Present, Perform acts in legal affairs, in particular witnessing signatures and applying the Illinois State Seal to important documents.
- Certified Travel Agent, 02/01/14, Present, Highly organized professional who is passionate about travel and helping others curate unique travel experiences.
Timeline
Business Development Specialist
Drift Net
06.2023 - Current
Administrative Assistant
Deluxe
03.2021 - 06.2023
Business Operations Lead
Fiserv Corporation
07.2007 - 03.2021
Operations Representative- Data Keyer II
Bank of America
10.2006 - 07.2007
Mortgage Escrow Specialist
Harris Bank
08.2004 - 09.2006
Data Entry Team Lead
Harris Bank-Wholesale Lockbox Department
12.2003 - 08.2004
Some College (No Degree) - Small Business Management
South Suburban College
High School Diploma -
Cosmopolitan Prep.High School
- Certified Loan Signing Agent, 05/01/21, Present, Act as an independent contractor for banks, title and escrow companies to meet with borrowers to complete loan signings, 1003 Loan applications, Reverse Mtg, HELOC, and Loan Modifications. Verify borrowers, notarize documents, triple check for accuracy and Mail, fax and scan documents back to client in a timely fashion to ensure loans close on time.
- Illinois Notary Public, 05/01/21, Present, Perform acts in legal affairs, in particular witnessing signatures and applying the Illinois State Seal to important documents.
- Certified Travel Agent, 02/01/14, Present, Highly organized professional who is passionate about travel and helping others curate unique travel experiences.
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