Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Centene
09.2021 - 11.2024
Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Supported cross-functional collaboration efforts between departments for seamless problem-solving involving multiple areas of expertise.
Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
Customer Care Representative
CVS/caremark
04.2018 - 08.2021
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Assisted call-in customers with questions and orders.
Managed high call volume with exceptional professionalism and efficiency.
Chat Support Specialist
Teleperformance USA
07.2015 - 03.2018
Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
Implemented feedback from management to continually improve performance metrics within the chat support team.
Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
Provided constructive suggestions on how to enhance user interface design based on customer feedback received during chat sessions.
Education
High School Diploma -
Saints Academy Private School
Orlando, FL
05-2015
Skills
Customer service excellence
Empathy and patience
Problem-solving
Customer response
Call center experience
Salesforce
Help desk support
Customer relationship management (CRM)
Payment processing
Email communication
Timeline
Customer Support Specialist
Centene
09.2021 - 11.2024
Customer Care Representative
CVS/caremark
04.2018 - 08.2021
Chat Support Specialist
Teleperformance USA
07.2015 - 03.2018
High School Diploma -
Saints Academy Private School
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