Delisea Boyd
Fort Washington,MD
Summary
Highly motivated and organized professional with extensive experience in insurance claims coordination. Demonstrated ability to work independently and make appropriate judgments in high-pressure environments. Excellent communication and documentation skills.
Overview
20
20
years of professional experience
Work History
Payment Poster
SOUTHERN VITREORETINAL ASSOCIATES
09.2022 - 12.2024
- Process credit card and insurance payments received in the mail and EFT.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Verify insurance coverage and update when necessary using various EMR and insurance portals.
- Managed large volumes of data efficiently and with great care on daily basis.
- Supported audits by providing detailed records of all posted payments.
Various Jobs
INSIGHT GLOBAL, REMOTE
03.2021 - 06.2022
- Maintained high levels of customer satisfaction through diligent scheduling coordination for LTGG.
- Meticulously redacted reports for the CDC and FDA (Jr. Cyber Security).
- Customer Service (True Pill) Routed phone calls to the necessary departments to maximize accuracy and aiding customers with matters ensuring all deliverables were met within agreed timeframes.
Customer Service Rep
ANTHEM, REMOTE
02.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Account Coordinator
ANESTHESIA MEDICAL GROUP
09.2004 - 08.2016
- Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Streamlined the billing process for increased efficiency with thorough review of insurance claims and accurate data entry meeting and exceeding quotas.
Education
Massage Therapy
High Tech Institute
Diploma - undefined
Stratford High School
Skills
- Medical Billing
- Attention to detail
- HIPAA compliance
- Accurate data entry
- Medical Terminology
- Payment processing
- Knowledgeable in various EMR's
- Knowledgeable in EOB's
- Insurance verification
- Microsoft office
- Payment scheduling
- Client intake
- Payment posting
- Claims Processing
- Batch balances and reports
- Customer service support
Timeline
Payment Poster
SOUTHERN VITREORETINAL ASSOCIATES
09.2022 - 12.2024
Various Jobs
INSIGHT GLOBAL, REMOTE
03.2021 - 06.2022
Customer Service Rep
ANTHEM, REMOTE
02.2019 - 07.2020
Patient Account Coordinator
ANESTHESIA MEDICAL GROUP
09.2004 - 08.2016
Massage Therapy
High Tech Institute
Diploma - undefined
Stratford High School
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