Delisha Abney

Crew Member

Bojangles' Famous Chicken 'n Biscuits

03.2021 - Current

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Kept food preparation area, equipment, and utensils clean and sanitary.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Shift Manager

Bojangles' Famous Chicken 'n Biscuits

03.2021 - Current

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Cooperated with coworkers to improve customer experience and manage storefront.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Collaborated with other leaders and executives to direct workflow and support operations.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Supervised ongoing daily production phases.
Managed staff hiring, training and supervision.
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Tracked receipts, employee hours, and inventory movements.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Crew Member

Hardees Resturant

06.2020 - 10.2020

Overview

Work History

Crew Member

Shift Manager

Crew Member

Education

Diploma -

Skills

Certification

Timeline

Crew Member

Shift Manager

Crew Member

Diploma -

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