Delisha Carter
New Orleans,LA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service abilities. Highly organized, proactive and punctual. Works well within team settings. Flexible in scheduling and committed to punctual, reliable attendance. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Customer service skills are excellent. Experienced Office Manager and administration professional with 2 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
Langston University
Langston, OK
07.2024 - Current
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Answered telephones and routed calls or delivered messages.
- Developed and deepened relationships with residents and fellow staff.
- Guided residents in the development of personal and academic goals, promoting success and growth.
Office Manager/Administrative Assistant
Helping Hands of New Orleans
New Orleans, LA
05.2023 - Current
- Processed payroll accurately ensuring all employees were paid on time.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls professionally, and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained a filing system for records, correspondence, and other documents.
Customer Service/Customer Care Representative
Alorica
Humble, TX
06.2023 - 01.2024
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Client Specialist
Coast 2 Coast
01.2023 - 05.2023
- Reached out to customers after completed sales to make sure everything great
- Scheduled and confirmed customer appointments and delivered timely reminders.
- Performed necessary troubleshooting to determine the source of client-reported issues.
- Engaged in conversations with customers to understand their needs, resolve issues, and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
McDonald's
11.2021 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Reported pricing discrepancies to supervisor.
- Trained new team members in cash register operation, stock procedures and customer services.
Entrepreneur
Sho Notchos
09.2019 - 04.2021
- Trained new employees on proper protocols and customer service standards.
- Developed and updated website and social media profile pages to market nachos.
- Trained over 20 employees on business principles, best practices, protocols, and system usage.
- Highly valued customer service.
- Provided leadership to every employee through coaching, feedback, and performance management.
- Moving quickly and responsibly in the workspace.
Education
Bachelor of Arts - Accounting And Agriculture of Businness
Langston University
Langston, OK05.2026
High School Diploma -
Lord Beaconsfield Landry-Oliver Perry Walker High School
New Orleans, LA05.2022
Skills
- POS Systems
- Credits and Refunds
- Employee Training
- Cash Handling
- Honest and Dependable
- Customer Service
- Work Task Prioritization
- Social perceptiveness
- Reliable and Responsible
- Positive Attitude
- Office Management
- Administrative Support
- Student leadership
- Documentation and reporting
- Residential support
- Room inspection
Accomplishments
- Won “Employee of the Month” in 2020
- Sold over $200 in merchandise in one hour
- Ask to be a manger twice before leaving for college
- Won a pin for being a team leader
- Won a pin for customer service
- Bonus checks every month for customer service
Certification
ARD-As a participant at the 1890 Association of Research Directiors symposium, I helped with poster setup, attended workshops, and offered assistance to my peers as they presented their research.
2024 HBCU Business Deans Roundtable Student Summit June7th-8th Princeton, New Jersey- During this event, I attended sessions where I learned how to budget with Chase using a notebook pallet that provided many examples and strategies for managing, saving, and budgeting. I also learned how to have business acumen in the workplace and how to use social media. When I participated in the national HBCU Sumitt, I had the opportunity to be featured on the homepage. https://www.hbcubusinessdeans.org/
Manrrs- Active member since 2022.Since 2022. As a member of ManRRS, I had the chance to be part of a six-person team that was chosen to speak as a guest speaker at the Jr. ManRRS Leadership Symposium, which took place from March 8–10, 2024, to raise awareness and provide youth with educational opportunities.
Timeline
Resident Assistant
Langston University
07.2024 - Current
Customer Service/Customer Care Representative
Alorica
06.2023 - 01.2024
Office Manager/Administrative Assistant
Helping Hands of New Orleans
05.2023 - Current
Client Specialist
Coast 2 Coast
01.2023 - 05.2023
McDonald's
11.2021 - 01.2023
Entrepreneur
Sho Notchos
09.2019 - 04.2021
Bachelor of Arts - Accounting And Agriculture of Businness
Langston University
High School Diploma -
Lord Beaconsfield Landry-Oliver Perry Walker High School
ARD-As a participant at the 1890 Association of Research Directiors symposium, I helped with poster setup, attended workshops, and offered assistance to my peers as they presented their research.
2024 HBCU Business Deans Roundtable Student Summit June7th-8th Princeton, New Jersey- During this event, I attended sessions where I learned how to budget with Chase using a notebook pallet that provided many examples and strategies for managing, saving, and budgeting. I also learned how to have business acumen in the workplace and how to use social media. When I participated in the national HBCU Sumitt, I had the opportunity to be featured on the homepage. https://www.hbcubusinessdeans.org/
Manrrs- Active member since 2022.Since 2022. As a member of ManRRS, I had the chance to be part of a six-person team that was chosen to speak as a guest speaker at the Jr. ManRRS Leadership Symposium, which took place from March 8–10, 2024, to raise awareness and provide youth with educational opportunities.
Similar Profiles
Josiah BradleyJosiah Bradley
Volunteer at Langston UniversityVolunteer at Langston University
Isaiah MonkIsaiah Monk
Computer Project at Langston UniversityComputer Project at Langston University
Zhane MccartyZhane Mccarty
Secretary at langston universitySecretary at langston university