DeLisha Colbert
WASHINGTON DC,DC
Summary
Professional scheduler with strong organizational skills and results-driven mindset. Demonstrated expertise in managing complex appointment systems, ensuring optimal clinic efficiency and patient satisfaction. Known for effective team collaboration, adaptability, and reliability in dynamic healthcare environments. Proficient in scheduling software, communication, and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Clinic Scheduler
Community of Hope
04.2023 - 12.2025
- Coordinated appointment scheduling for multiple providers, ensuring optimal patient flow and resource allocation.
- Streamlined communication between patients and healthcare teams to enhance scheduling efficiency and accuracy.
- Managed electronic health record systems to maintain up-to-date patient information and appointment details.
- Developed training materials for new staff on scheduling protocols and software usage, fostering team competence.
- Managed over 50 customer calls a day
Customer Service Representative
Gt Independence
11.2019 - 04.2023
- Managed multiple coding projects simultaneously, ensuring timely completion and adherence to deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer inquiries through active listening and effective communication techniques.
- Assisted in troubleshooting product issues, ensuring swift resolutions for customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Prior Authorization Representative
United Healthcare Group - OPTUM Rx
04.2019 - 11.2022
- Coordinated prior authorization requests, ensuring compliance with insurance guidelines and policies.
- Reviewed patient medical records to determine eligibility for services and treatment plans.
- Communicated effectively with healthcare providers to gather necessary documentation for approvals.
- Analyzed trends in authorization denials, providing actionable insights for claims processing improvements.
Education
High School Diploma -
Hyde Leadership Public Charter School
Washington, DC06-2010
Certificate of Technical Studies - Phlebotomy
University of District of Columbia
Washington, DC04-2022
Skills
- CPR and First Aid certified
- Compassionate
- Microsoft Office
- Electronic health records
- Customer Service
- Patient confidentiality
- Patient registration
- HIPAA compliance
- Inventory management
- Staff scheduling
- Insurance verification
- Claims processing
- Medication coding
- Data entry
- Follow-up skills
- Schedule management
Certification
- CPhT - Certified Pharmacy Technician
Washington, DC and Maryland
Timeline
Medical Clinic Scheduler
Community of Hope
04.2023 - 12.2025
Customer Service Representative
Gt Independence
11.2019 - 04.2023
Prior Authorization Representative
United Healthcare Group - OPTUM Rx
04.2019 - 11.2022
High School Diploma -
Hyde Leadership Public Charter School
Certificate of Technical Studies - Phlebotomy
University of District of Columbia