Delisha Davis
Humble,Texas
Summary
With 10+ years of experience in a fast-paced call center, dedicated to delivering prompt and accurate service to a high volume of incoming calls. As a Professional Call Center Customer Service Representative, courteous, prompt, detailed, and accurate support to all customers. In expertise includes managing outbound and inbound calls, as well as handling emergency issues with patience and tact.
Overview
15
15
years of professional experience
Work History
Call Center Customer Service Representative
Nex Generation Call Center
08.2020 - 06.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented and detailed calls and complaints using call center's CRM database.
- Consistently met or exceeded performance goals, contributing to overall success of call center.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Generated customer service reports to track customer satisfaction.
Bar Manager
Island 1515 Kitchen & Rhum Bar
04.2021 - 11.2023
- Managing bar inventory, creating a welcoming atmosphere for patrons, hiring and managing staff, resolving issues or complaints, monitoring budget and cost
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 80% improvement over prior onboarding process.
Receptionist
Juggatech PC Solutions
09.2019 - 04.2023
- Entering customer and account data from source documents, verifying accuracy and sorting information for computer entry, experience with Microsoft Word, Excel, PowerPoint, and Project Board, answering phones to set up appointments or open tickets
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Financial Aid Specialist III
Lone Star College- Houston North Greenspoint
08.2016 - 12.2018
- Assisting students with financial aid documentation, preparing appeals, organizing documents, preparing for annual workshops, working collaboratively in a team environment, performing detail work with little supervision
- Supported retention efforts by identifying at-risk students who may benefit from additional financial assistance or resources.
- Improved student satisfaction with financial aid services by promptly addressing concerns and offering personalized assistance.
- Managed budget allocations for various scholarship programs while ensuring equitable distribution among deserving recipients.
Program Coordinator, Diversity Initiatives and Women's Resource Center
LoneStar College North Harris
08.2014 - 05.2016
- Performing daily administrative and operational tasks, coordinating student engagement activities, handling calls and correspondence, providing information on healthcare, childcare, and school career
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
Cashier
Walmart
12.2009 - 02.2013
- Greeted customers and answered any questions had about store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
Associate of Applied Science - Pharmacy Tech
LoneStar College North Harris
Houston,Texas05.2026
Associate of Arts degree in Teaching - Elementary School Teaching
LoneStar College North Harris
Houston, Texas06.2014
Certificate in Microsoft Office Specialist -
LoneStar College North Harris
Hoston,Texas01.2012
High School -
L.W.Higgins High School
Marrero, LA06.2006
Skills
- Proficient with POS systems
- Staff Management
- Data Entry
- Bookkeeping
- Certified Microsoft Office Specialist
- Customer Service
Timeline
Bar Manager
Island 1515 Kitchen & Rhum Bar
04.2021 - 11.2023
Call Center Customer Service Representative
Nex Generation Call Center
08.2020 - 06.2024
Receptionist
Juggatech PC Solutions
09.2019 - 04.2023
Financial Aid Specialist III
Lone Star College- Houston North Greenspoint
08.2016 - 12.2018
Program Coordinator, Diversity Initiatives and Women's Resource Center
LoneStar College North Harris
08.2014 - 05.2016
Cashier
Walmart
12.2009 - 02.2013
Associate of Applied Science - Pharmacy Tech
LoneStar College North Harris
Associate of Arts degree in Teaching - Elementary School Teaching
LoneStar College North Harris
Certificate in Microsoft Office Specialist -
LoneStar College North Harris
High School -
L.W.Higgins High School